Position OverviewThe UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards.
Key Responsibilities- Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle.
- Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points.
- Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications.
- Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices.
- Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries.
- Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards.
- Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences.
- Work closely with Front-End Developers to ensure accurate implementation of approved designs.
- Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability.
- Create and maintain design documentation, style guides, design specifications, and UX standards.
- Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations.
- Promote human-centered design and customer experience best practices across project teams.
Required Qualifications- Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.
- Minimum of 5 years of experience designing enterprise web or mobile applications.
- Strong experience with UX research, interaction design, information architecture, and visual design.
- Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools.
- Experience designing responsive, mobile-first applications.
- Experience implementing or designing with the U.S. Web Design System (USWDS).
- Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA.
- Experience working within Agile software development environments.
Preferred Qualifications- Experience supporting Federal Government digital services.
- Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies.
- Experience designing AI-enabled or data-driven applications.
- Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams.
- Experience using analytics and user behavior data to improve digital experiences.
Desired Skills- User Experience (UX) Design
- User Interface (UI) Design
- Customer Experience (CX)
- Human-Centered Design (HCD)
- User Research and Usability Testing
- Wireframing and Interactive Prototyping
- Information Architecture
- Design Systems and Component Libraries
- U.S. Web Design System (USWDS)
- Responsive and Mobile-First Design
- Section 508 and WCAG 2.1 AA Accessibility
- Figma, Adobe XD, Sketch, or similar tools
- Agile/Scrum Methodologies
- Strong communication, collaboration, and presentation skills
Work Environment- Remote or hybrid work environment based on program requirements.
Clearance Requirements- Ability to obtain and maintain a Public Trust clearance.
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