UG Technical Specialists Manager

Sandvik$90K — $120K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Red Seal qualification as a Heavy Duty Mechanic or an Electrician
  • Formal education in training and assessment considered an asset
  • 4-6 years directly related industry experience
  • System and Technical knowledge of Sandvik product line
  • College / Trade School Diploma / University Degree

Responsibilities

  • Lead the Technical Specialists and provide training on operation and maintenance
  • Manage and develop the team's technical competencies
  • Ensure alignment of team skills with installed technologies and product lines
  • Facilitate knowledge transfer to field technicians through coaching and mentoring
  • Provide remote support for advanced troubleshooting to technicians and customers
  • Develop and document customer training modules or packages
  • Engage in monthly financial meetings to promote growth

Benefits

  • Opportunity to make an impact on business performance
  • Part of an ambitious team in an industry-leading business
  • Access to ongoing development and training
  • Comprehensive compensation package including pension plan with matching
  • Company supplied vehicle
Full Job Description
Underground Technical Specialists Manager

Location: Canada

Currently we have an opening for UG Technical Specialists Manager. The UG Technical Specialists Manager is responsible for the oversight and management of the Technical Specialists with a strong focus on technological applications and development in the workplace to support services within Canada. This is done by managing the end-to-end technology implementation, developing and deploying personnel to perform operator and maintenance training as well as facilitating feedback ticket management to the organization through the Technical Specialist team.

Are you passionate about leading technical specialists, driving technology adoption, and improving service delivery across Canada? We want to hear from you!

What you will be doing
  • Lead the Technical Specialists and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices
  • Responsible for the management and development of the Technical Specialist team's competency
  • Ensure that our Technical Specialist team's competence is consistent and aligned with the technologies and product lines installed at customer sites. This includes but limited to BHEV, Load & Haul, Drilling, Automation and Digitalization
  • Ensure that knowledge transfer occurs from the specialist team to the field service and workshop technicians to increase their competencies when required. This support will be in a coaching and mentoring nature for technicians to do the required work at customer sites
  • Provide a path of communication from the parts and service area to the factory through feedback tickets to support development across all product lines
  • Responsible for providing remote support to Field Service Technicians, customers and all product areas when advanced troubleshooting and application knowledge is required
  • Develop customer training modules or packages that Sandvik can offer and ensure that it is documented by the Training and Competence Development Manager
  • Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed
  • Report and participate in monthly financial meetings and actively develop ideas to support growth


What you will bring along

Technical Competencies:
  • Red Seal qualification as a Heavy Duty Mechanic or an Electrician
  • Formal education in training and assessment considered an asset


Soft Skills:
  • Strong leadership skills with the ability to manage a team of various skill levels in a matrix organization
  • Excellent written and verbal communication skills
  • Bilingualism (English and French) preferred
  • Ability to conduct presentations, train, and transfer knowledge to others
  • Computer literacy such as Microsoft 365 suite, MySandvik, Maximo considered an asset
  • Ability to travel when required


Behavioral Competencies:
  • Strong problem-solving skills
  • Flexible, self-motivated with demonstrated initiative
  • Superior customer relations and active listening skills


Experience & Education
  • 4-6 years directly related industry experience
  • System and Technical knowledge of Sandvik product line
  • College / Trade School Diploma / University Degree


In return for your passion and drivewe will offer you...
  • The opportunity to make an impact on our business performance.
  • The opportunity to be part of an ambitious team, in an industry leading business.
  • The opportunity to reach your full potential.
  • Ongoing development and training.
  • An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
  • Company supplied vehicle.


About Sandvik

Sandvik Careers

Joining Sandvik presents an unparalleled opportunity to advance a career with one of the world's leaders in engineering and technology innovation. Sandvik is renowned for its commitment to leadership in technology and its dedication to a culture of diversity and growth.

Explore Job Opportunities

Sandvik offers a variety of job opportunities that cater to professionals seeking to leverage their skills in a dynamic and supportive environment. Positions range from engineering to marketing, each requiring a unique blend of skills and offering the chance to work with cutting-edge technology.

Internship Programs

Sandvik's internship programs provide invaluable hands-on experience, allowing interns to apply academic knowledge to real-world projects. This platform not only enhances a resume but also builds a professional network that can open doors to future employment opportunities.

Professional Growth and Development

At Sandik, the growth of its team members is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training. These initiatives ensure that every team member has the tools and knowledge necessary for professional advancement.

Benefits and Culture

The benefits at Sandvik go beyond the standard employment package. Employees enjoy a range of perks that support both their professional and personal lives. Sandvik's culture is built on a foundation of respect and inclusion, where innovation thrives and every team member’s contribution is valued.

Hiring Process

The hiring process at Sandvik is designed to be transparent and efficient. It begins with a review of the applicant's resume, followed by an interview process that assesses skills and cultural fit. Sandvik is committed to fair hiring practices that focus on diversity and equal opportunity.

Networking and Career Advancement

Sandvik encourages its employees to engage in networking within the industry. This engagement is supported through various platforms and events that foster connections and collaborative opportunities. Career advancement at Sandvik is based on merit and innovation, ensuring that every employee has the opportunity to reach their full potential.

Join the Sandvik Team

Explore the current open positions at Sandik and find the one that matches your skills and interests. Sandvik is looking for passionate, curious, and innovative team players who are ready to make a significant impact.

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Sandvik is not just a company; it's a place where careers are nurtured, innovation is encouraged, and diversity is celebrated. Join Sandvik to be part of a team that is shaping the future of technology.
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