Job Description

The Senior Twilio Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members. This is a very hands-on role, must enjoy hands on development.

Responsibilities

• Own and aggressively drive forward specific areas of technology architecture. Provide architectural designs to project execution teams for implementation.
• Provide architectural assessments, strategies, and roadmaps for one or more technology domains.
• Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
• Must have the ability to perform in a hands-on capacity.
• Develop applications in languages including React, Redux & Node.js. TypeScript development experience is desired.
• Project and solution estimation and team structure definition
• Develop Proof-of-Concept projects to validate new architectures and solutions.
• Support multiple Agile Scrum teams with planning, scoping and creation of technical solutions for the new product capabilities, through continuous delivery to production.
• Liaise with offshore team and clients for resolving technical dependencies, issues, and risks.
• Mentor and provide architectural guidance to multiple teams building innovative applications.
• Drive common vision, practices and capabilities across teams.
• Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
• Engage with Technical Architects and technical staff to determine the most appropriate technical strategy and designs to meet business needs.
• Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change.

Qualifications

• Minimum 10-15 years of professional experience.
• Minimum of 5 years of Twilio/CCaaS.
• Must have experience with Twilio Flex.
• Leadership and team management experience with ability to provide strategic planning and oversight.
• At least 5 project implementations that exploit the full capabilities (discover, design, implement and optimize) of Twilio) - is a MUST.
• At least 5 years of experience in a professional services company, consulting firm, or agency
• Strong AWS services experience is a MUST.
• Develop applications in languages including React, Redux & Node.js. TypeScript development experience is desired.
• Have a solid understanding of delivery methodology and lead teams in the implementation of the solution according to the design/architecture.
• Experience in project and solution estimation and team structure definition.
• Fluent and current on architecture trends with an eye on market/technical conditions and future direction.
• Experience in defining new architectures and ability to drive an independent project from an architectural standpoint.
• Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices.
• Proven track record of leadership roles delivering solutions within defined timeframes.
• Demonstrated success in performing work and managing complex and/or large consulting projects.
• Proficient in authoring, editing and presenting technical documents.
• Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members.
• Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
• Experience working with a globally distributed team and managing off-shore teams.
• Desire to mentor younger team members and develop their skills.
• Experience working on multiple concurrent projects.
• Experience leading internal initiatives.
• Excellent problem-solving skills.
• Be independent and self-driven.
• Experience working with a globally distributed team and managing off-shore teams.
• Bachelor's degree in Computer Science or related field.
• Master's degree in Computer Science or related field is preferred.
• Must be open to travel.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $81,978 to $149,880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position is in our benefits overview.

About the Team

Our award-winning Commerce team partners with the industry's leading technology providers to design, build, and support digital experiences that delight our Fortune 500 customer base and some of the most recognized brands on the planet. Our dedicated teams in Commerce, PIM (Product Information Management), OMS (Order Management), and content delivery simplify the complexity of Commerce so that every touchpoint delivers a unified and exceptional customer experience.