Treasury Payment Strategy Office Manager

United Parcel Service of America, Inc. • $100K — $120K *
Atlanta, GA 30349In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field.
  • Experience in payment operations, treasury, financial systems, or business analysis.
  • Proven track record in operational support and management.
  • Strong background managing vendor relationships and cross-functional collaborations.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional communication skills to effectively influence stakeholders.

Responsibilities

  • Lead payment operations, ensuring effective production escalations and issue resolutions.
  • Monitor and improve operational performance, identifying trends and long-term solutions.
  • Serve as the key liaison among Treasury, stakeholders, and vendors for payment initiatives.
  • Conduct business analysis and oversee project lifecycle including testing and implementation.
  • Maintain reporting tools that guide decision-making and operational governance.
  • Manage vendor relationships and governance practices for payment processes.
  • Oversee user acceptance testing and lead change management initiatives.

Benefits

  • Opportunities for professional development and career growth.
  • Flexible work environment promoting work-life balance.
  • Access to a collaborative and innovative work culture.
  • Participation in initiatives focusing on operational excellence and strategic outcomes.
Full Job Description
Job Description:

This position serves as a key liaison between Treasury, business stakeholders, vendors, and technology partners to support strategic payment initiatives, operational excellence, and financial systems delivery. The role is responsible for leading payment operations, managing production escalations, driving payment transformation initiatives, overseeing vendor relationships, and ensuring successful delivery of business and technology solutions.

The position provides management across payment programs and operational processes managed by the Payment Strategy Office, including initiatives related to digital payments, claims payment modernization, ACH adoption, customer onboarding, payment platform enhancements, and other enterprise payment solutions. The role partners closely with internal and external stakeholders to improve operational efficiency, strengthen controls, enhance customer experience, and drive strategic business outcomes.

Escalation Management & Production Support
  • Own the review, prioritization, investigation, and resolution of production escalations and operational issues impacting payment platforms and processes.
  • Maintain production support oversight, partnering with internal and external teams to perform issue triage, root-cause analysis, and corrective actions.
  • Monitor escalation trends and operational performance to identify recurring issues and drive long-term remediation efforts.
  • Identify, assess, and escalate payment-related risks, operational concerns, and potential fraud-related activities to appropriate stakeholders.
  • Coordinate investigations, remediation efforts, and follow-up actions across internal and external teams.

Stakeholder & Project Leadership
  • Serve as a primary liaison between UPS cross functional teams, vendors, and business stakeholders for strategic payment initiatives.
  • Lead business analysis, requirements gathering, process improvement, testing coordination, implementation activities, and project execution across the full project lifecycle.
  • Coordinate & communicate cross-functional workstreams, dependencies, risks, and priorities to ensure successful delivery of business objectives.

Data Analysis & Operational Insights
  • Develop and maintain reporting, dashboards, and key performance metrics that support business decision-making and operational governance.
  • Identify trends, risks, opportunities, and improvement initiatives through data-driven analysis.

Vendor Management & Governance
  • Manage relationships with vendors and service providers supporting payment operations and strategic initiatives.
  • Coordinate operational requests, issue resolution, defect management, service escalations, and ongoing support activities.
  • Lead recurring governance meetings to review service levels, operational performance, risks, issues, and improvement opportunities.

Testing & Change Management
  • Oversee user acceptance testing (UAT), test planning, validation activities, and deployment readiness for system and process enhancements.
  • Support change management initiatives through communication planning, stakeholder engagement, training coordination, and process documentation.
  • Lead post-implementation reviews and continuous improvement initiatives to optimize business outcomes.

Qualifications
  • Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, Computer Information Systems, or a related field.
  • Experience in payment operations, treasury, financial systems, business analysis, project management, or related disciplines.
  • Experience supporting production environments and operational processes.
  • Demonstrated experience managing cross-functional initiatives, vendor relationships, and stakeholder engagement activities.
  • Strong analytical, organizational, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills with the ability to influence stakeholders at all levels of the organization.


Preferred Qualifications
  • Experience with ACH processing, payment platforms, digital payment solutions, or other enterprise payment technologies.
  • Experience supporting operational transformations, payment modernization programs, or large-scale business initiatives.
  • Prior exposure to risk management, operational controls, or fraud escalation processes.
  • Experience working within consulting-supported or hybrid delivery teams alongside external implementation or advisory partners.


Other Criteria:
  • The internal Grade Level is a 30E
  • Candidate must be geographically located in the same region as position or willing to self-relocate
  • The last day to apply is 10/1/2026 at 11:59pm ET


Employee Type:
Permanent

Other Criteria:

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

About United Parcel Service of America, Inc.

United Parcel Service of America, Inc. Careers

There has never been a better time to join the global team at United Parcel Service of America, Inc. (UPS)—a leader in logistics and package delivery services.

Work You’ll Do

Join UPS’s industry-leading team to help drive innovation and operational excellence across one of the world’s most essential service networks. Transform logistics and global commerce with the best minds at UPS, leveraging cutting-edge technology and deep industry expertise. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and customer service. Work with a global team of business and logistics experts to help clients and communities achieve their business goals and meet delivery needs. Collaborate with a dedicated team of over 480,000 professionals worldwide, making UPS not just the biggest, but also one of the most trusted names in the industry.

Introducing the UPS Professional Growth and Development Program

The program is designed to foster leadership and professional skills, helping employees master their career paths within UPS.

Do Innovative Work

Join one of the largest and most respected logistics networks in the world—480,000+ dedicated professionals at the intersection of technology, service, and innovation.

Drive Innovation and Growth

Deliver targeted solutions through a depth and breadth of logistics experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of job opportunities utilizing UPS technology and harness the unparalleled capabilities, global scale, and comprehensive logistics strategy.

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Advance your career with limitless opportunities supported by unmatched training, development, and certification programs.

Explore

Discover how UPS is moving towards smarter logistics solutions: [With Advanced Tracking Systems] UPS enhances package tracking capabilities, ensuring timely deliveries and customer satisfaction. Logistics management solutions position UPS as a leader in global commerce, providing robust tools essential for modern logistics needs.

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UPS’s commitment to diversity, equity, and inclusion is integral to building a stronger, more creative team that reflects the global communities it serves. Through diversity training and leadership development, UPS fosters an inclusive environment where all employees can thrive.

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Learn more about United Parcel Service of America, Inc.
Industry
Transportation
* Ladders Estimates

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