As our organization continues its global expansion, we are seeking driven professionals with a proven track record of delivering exceptional client service and consistently meeting sales objectives across both lighting and systems product categories. This position will assist in building and developing a dynamic customer centric sales and customer service team. Travel to showroom locations and provide sales and operations leadership and/or support to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies' core value and policies. Effectively manage the sales team to accomplish monthly, quarterly and annual goals.
Visual Comfort Offers:- Work-Life Balance: Showrooms operate Monday through Friday and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. This role requires 100% travel
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive base salary with opportunities for monthly variable compensation. Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
How Success is defined:Employees:- Hire and manage sales team.
- Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort's approach to sales, customer service, and showroom operational procedures.
- Partner and foster a strong working relationship with Business Development Specialist(s)
- Create and manage a proactive sales and business development approach to target and convert new prospective customers.
- Demonstrate and ensure customer service excellence to maximize customer retention.
- Utilize and analyze available sales and operations data to drive sales behaviors and priorities.
- Lead onboarding and continuous training for team members.
- Actively participate in local market networking events
- Work with the Visual Comfort marketing team to identify and develop events in the local market.
- Actively support and participate in the sales process and customer interaction both inside and outside of the showroom.
- When needed, manage and execute all stages of the sales process from opportunity to invoice to ensure proper follow-up, clean sales, minimal returns and customer satisfaction
Showroom Operations:- Ensure compliance with all company and showroom policies and procedures.
- Maintain a clean and attractive showroom in accordance with our visual standards.
- In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory.
- Become proficient in and train staff on the company's point of sale and operating systems - oversee staff compliance with company procedures and operating processes.
- Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency.
- Coordinate with internal teams to drive successful showroom product resets, build outs, and installations.
- Coordinate activities to facilitate shipping and receiving in accordance with established procedures.
- Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies.
- Ensure showrooms are open and ready for business each day.
Communication & Reporting:- Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed.
- Prepare timely monthly reporting in accordance with company requirements.
- Ensure accurate showroom inventory, sales reports and bank records.
What you will bring:- 3+ years retail or showroom management and sales experience, preferably in the luxury home furnishings, lighting or building materials industries.
- Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required.
- College graduate required.
- Ability to lead and motivate others.
- Exceptional organizational and follow-up skills
- Ability to work independently as well as be an effective team player.
- Ability to always maintain a professional demeanor.
- Ability to take the initiative to get the job done.
- Keen eye for design and creativity
- Ability to prioritize and handle multiple tasks and changing priorities.
- Strong analytical and decision-making skills
- Ability to enter data, navigate screens and retrieve data in point-of-sale system.
- Ability to handle confidential and sensitive information.
- Strong operations skills in a customer-service environment
- Available to work a flexible schedule, including weekends.
- Must have the ability and willingness to travel 100% of the time
Compensation Range:$92,000 - $100,000 plus monthly bonus opportunity
Compensation is based on individual factors, including skill set, relevant experience, and work location
