Category/Area of Expertise: Retail Operations
Job Requisition: 464186
Address: USA-NJ-Freehold-160 Village Center Drive
Store Code: Human Resources - Brands (5148915)

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we'll ask of you:
• Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office • Ensure departments meet or exceed sales and profit targets • Maintain high standards of sanitation and safety, ensuring compliance with all regulations • Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department • People Development and Diversity: • Direct, oversee, and evaluate the training completion of all Customer Service department team members • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth • Foster a culture of diversity and inclusion within the team • Engage and retain associates by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws • Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service • Ensure customers experience a well-stocked store with the freshest product offerings • Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Monitor and analyze key performance metrics related to customer service and sales • Identify opportunities for process optimization and implement solutions to enhance operational performance • Manage departmental budgets, expenses, and financial targets to achieve profitability goals • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements • Conduct regular safety audits and training sessions • Maintain a clean and safe working environment for all associates • Community Engagement: • Actively engage with the local community to understand their needs • Develop and maintain positive relationships with community organizations, schools, and other stakeholders • Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office • Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience • Highly motivated, results-oriented, and a self-starter with a proven track record of success • Strong ability to influence and communicate effectively across different functions • Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously • Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals • Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders • High level of customer service skills, with a genuine passion for exceeding customer expectations • Creative and strategic thinking abilities to drive innovation and continuous improvement • Effective organizational and time management skills to ensure efficient operations • Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences • Comprehensive benefits • Opportunities for professional development and career growth • Associate discounts • Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

S:$64,800-$97,200 12.5% bonus based on company performance

Benefits:
• 401(k) with 5% employer match available on Day One of employment
• Dependent Care flex Spend accounts
• Dependent life insurance
• Discounts on theme park tickets, vehicle purchases and travel through LifeMart
• Employee Assistance Program
• Exclusive 5% associate discount on most purchases made in-store and online
• Health Advocate Concierge Service
• Life Insurance
• Medical, dental, vision and pharmacy benefit plans for you and your dependent starting on Day One
• My Resources Quit Program (Pelago) - support for associates and families to quit tobacco or nicotine
• Paid Parental leave
• Pre-tax spending accounts (FSA, HSA)
• Short term/long term disability at no cost to employee
• Tuition reimbursement
• Competitive Paid time off includes:

Vacation time
Personal Holidays
Sick Time