Position Information

TxDOT's Travel Information Division is looking for a Travel Information Centers Section Director. This individual will oversee operations of our 12 professionally staffed Travel Information Centers throughout Texas. We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let's talk!

Work location: The selected candidate's work location may be Headquartered in Austin, at a Travel Information Center, or any of the following 25 TxDOT District offices located in Abilene, Amarillo, Atlanta, Austin, Beaumont, Brownwood, Bryan, Corpus Christi, Childress, Dallas, El Paso, Fort Worth, Houston, Laredo, Lubbock, Lufkin, Odessa, Paris, Pharr, San Angelo, San Antonio, Tyler, Waco, Wichita Falls, and Yoakum.

Position Description

Directs statewide operations for TxDOT Travel Information Centers (TICs), providing leadership for staffing, training, customer

service delivery, budget oversight, emergency coordination, special projects, and program improvement initiatives. Responsibe for

oversight and management of a geographically dispersed team supporting 12 Travel Information Centers that provide traveler

information, tourism support, travel safety outreach, highway condition information, and emergency call center services. Reports

to the Travel Information Division Director. Work requires extensive coordination with TxDOT divisions, governmental agencies,

travel industry professionals, private entities, and external partners to ensure consistent, compliant, and effective statewide

operations. Employees at this level are virtually self-supervising and assume direct accountability for the work product.

Essential Duties:
• Acts as liaison with other state and federal agencies and provides technical assistance concerning TIC programs.
• Conducts program or project analyses and develops and recommends solutions/methods to increase productivity/efficiency and/or streamline operations.
• Directs, manages and consults with supervisors on various statewide Travel Information Center projects, records and programs.
• Oversees and establishes program goals and objectives, approves schedules, priorities and standards for achieving goals and directs program evaluation activities.
• Oversees and provides direction on Travel Counselor Training Program.
• Oversees emergency assistance provided by the Division including coordinating with districts and divisions, directing TIC
• Oversees section activities, assigns projects and target dates, and monitors projects.
• Represents the division at national, state and local conferences, meetings and workshops.
• Responds to requests from the media, other travel entities and the public.
• Reviews proposed legislation and assists in directing the implementation of legislation affecting the Section.
• Serves as a liaison and division contact in area of expertise and represents division at state and local level.
• Supervises professional and administrative staff.
• Travels statewide to perform site visits and to support statewide operations.
• Assists in the management and coordination of the Department's emergency operation efforts.
• Supports emergency Continuity of Operations efforts, including disaster response, evacuations, emergency supply
• transport, and operating light and complex heavy equipment during emergency operations.
• Responds to special requests from the Commission and the Administration.
• Recommends staffing and funding for section.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education:

Bachelor's Degree in any discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience:

• 5 years of experience in travel services including public contact, project and program administration, staff administration or related activities. (Experience can be satisfied by full time or prorated part time equivalent) Related graduate level education may be substituted for experience on a year per year basis.
• Must have three (3) years supervisory/managerial experience. Project leader or lead worker experience may substitute for supervisory/managerial experience.

Licenses and Certifications:

Valid driver's license. This position requires driving a state vehicle.

Preferred Qualifications:

Competencies:

Knowledge of
• Developing and implementing programs
• Travel and tourism information services
• Texas geography, history and cultures
• Texas attractions, travel and tourism
• Applicable laws, rules, and regulations
• Human resources management policies and practices
• Communication strategies, policies and methods
• Developing, implementing, and monitoring budgets and resources

Skill in
• Planning, coordinating and handling multiple projects within area of responsibility to meet short and long-term deadlines
• Supervising professional and administrative staff
• Supervising professional, technical and distributed operations workforce
• Overseeing and coordinating projects and program activities
• Planning, assigning, directing, coordinating and reviewing the work of professional, administrative and technical employees
• Planning and coordinating workshops, seminars and task force activities
• Coordinating labor, materials, and equipment
• Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management
• Using computers, applicable programs, applications, and systems
• Property management, facilities inspection or facilities management
• Maintaining a safe working environment
• Interpreting and analyzing legislation, rules, and regulations

Ability to
• Communicate effectively

Other Attributes
• Shows integrity and ethical behavior; respects confidentiality, business ethics, and organizational standards
• Manages financial and personnel resources to achieve individual and organizational goals
• Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals
• Collaborates and cooperates with others and builds effective working relationships with internal and external members to accomplish organizational goals
• Delegates both routine and important tasks and decisions; shares authority but has ultimate accountability

Physical Requirements and Working Conditions:
• Subject to environmental conditions; protection from weather but not temperature changes
• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Standing-prolonged periods of time
• Talking-expressing or exchanging ideas by spoken words
• Hearing-perceive sound at normal speaking levels; receive information by oral communication
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
• Visual Acuity-determine work quality/make general observations of facilities/structures

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.