Job DescriptionThis role sits out of our
Long Island City, NY office.
This OpportunityBe involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client's objectives and solves their challenges.
Your Impact- Supervise System Operators during shift
- Assist Trainer in training of new staff
- Know the operations and procedures of all ITS systems
- Perform special projects and tasks as requested, delegate tasks to staff members
- Assist System Operators in every aspect of their duties; when necessary
- Assist Operations Manager in developing and updating protocols, procedures, training materials and conducting staff performance evaluation
- Assist in creating and implementing a staff schedule; Update weekly or when necessary
- Communicate with police, rescue, media, tow, TRANSCOM, and construction & maintenance contractors concerning roadway incidents and/or equipment failures
- Consult with partner agency management to construct emergency and special Variable Message Sign (VMS) messages
- In coordination with the Operations Manager, handle correspondence between TMC and outside agencies and authorities
- Meet/Interview potential candidates for hire
- Assist Operations Manager in preparing monthly incident progress reports for our client Resolve problems and staff complaints
- Create Daily Summary Report for the shift
- Mentor new staff
- Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
- Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
Who You AreRequired Qualifications- Candidates must meet all the following conditions:
- High School Diploma
- 7 years of experience with a TMC type facility and/or traffic management
- 3 years of supervisory experience
- Strong oral and written communication skills
- Personnel management experience
- Public, internal and external relations (works well with internal, external and partner groups and individuals)
- Analytical and organizational skills
- Computer/Software - including MS Office applications, spreadsheets and databases
- Strong interpersonal skills with an ability to work with others in a team environment
All candidates must successfully pass a NYSP Criminal History Background Check.
WSP Benefits:WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Expected Salary: $42/hour.
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