Role Scope- Book and schedule shipments across the network, coordinating pickup and delivery windows directly with the carrier and receiving sites.
- Track every shipment in transit through the transportation management system, checking ETAs against committed windows and flagging at-risk deliveries before they hit a site.
- Chase missed SLAs to root cause with the carrier and drive each one to resolution, not just a note in the log.
- Own the day-to-day relationship with our dedicated carrier: rates, capacity, service issues, and escalations.
- Keep shipment and carrier performance data current in the TMS and turn it into a running view of who's hitting SLA and who isn't.
What We're Looking ForThe below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would.- You've personally booked and managed shipments end to end, from carrier booking through delivery confirmation, across a network of multiple sites or destinations.
- You track shipments obsessively: you know an ETA is slipping before the site does, and you say something before they have to ask.
- You've owned a carrier relationship where you knew the account rep, the ops manager, and the actual truck schedule well enough to solve problems without escalating.
- You've chased a missed SLA to its actual cause instead of writing it off as one of those things, and you can describe what changed after.
- You're fluent in a transportation management system: booking, tracking, exception handling, and pulling the reports that tell you what's actually happening.
- You keep shipment data clean and current under real volume, so nobody downstream has to double check your numbers.
Salary & Benefits- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
The base salary range for this position is $100,000 - $120,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options.
We are committed to pay equity and transparency.
You will receive a confirmation email once your application has successfully been accepted. If there is an error with your submission and you
did not receive a confirmation email, please email [redacted] with your resume/CV, the role you've applied for, and the date you submitted your application-- someone from our recruiting team will be in touch.
