FirstEnergy Corp

Transmission Operations Human Performance Specialist

FirstEnergy Corp • $75K — $95K *
Akron, OH 44312In-Person
Energy & Utilities
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Associate or Bachelor's degree in a relevant field preferred; 3 years of related experience required, or 5 years without a degree.
  • Experience in system operations, engineering, compliance, or training environments.
  • Strong interpersonal skills to build relationships across all employee levels.
  • Excellent written and verbal communication; ability to convey complex topics simply.
  • Knowledge of transmission systems and electrical engineering preferred.
  • Proficiency in Microsoft Office, especially Excel and PowerPoint.
  • Familiarity with enterprise systems like EMS, Intelex, and CATSWeb.

Responsibilities

  • Apply knowledge of Transmission Operations to improve Human Performance initiatives.
  • Analyze operational events to identify trends and vulnerabilities.
  • Ensure compliance with NERC Reliability Standards related to Human Performance.
  • Utilize data management tools to track and report on Human Performance metrics.
  • Develop job aids and controls to minimize operational risks.
  • Maintain Human Performance documents and act as a subject matter expert for TSOs.
  • Deliver training and mentorship on Human Performance concepts and practices.

Benefits

  • Comprehensive training and development programs.
  • Access to mentoring and coaching opportunities.
  • Dynamic and collaborative work environment.
  • Opportunity to influence continuous improvement initiatives.
  • Flexibility in work location between Akron, OH and Fairmont, WV.
Full Job Description
Job Description

Transmission Specialist (Human Performance Specialist)

All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.

IMPORTANT: This position can be based in either the Akron, OH or Fairmont, WV Control Center.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process, which considers the candidate's skills, work history, experience level, and other relevant qualifications.

The Transmission Specialist (Human Performance) supports Transmission Operations by administering, coordinating, and continuously improving the Human Performance (HP) program across FE East, FE South, FE West, and Outage Coordination. While the formal job title is Transmission Specialist, this role functions as the Human Performance subject matter expert for Transmission Operations, supporting Operational Excellence, error prevention, learning from events, and continuous improvement initiatives.

Responsibilities:
  • Technical & Operational Expertise
    • Apply in-depth knowledge of Transmission Operations, control room processes, and Outage Coordination workflows to support Human Performance initiatives.
    • Analyze operational events, switching activities, and audit results to identify Human Performance trends, error precursors, and systemic vulnerabilities.
    • Support compliance with applicable NERC Reliability Standards by ensuring Human Performance activities align with operating procedures, investigations, and corrective action programs.
    • Utilize enterprise systems and tools (e.g., EDCA, Intelex, CATSWeb, SharePoint, Power BI/Excel) to collect, analyze, trend, and report Human Performance data.
    • Support development and refinement of technical job aids, checklists, and human-centered controls to reduce operational risk.
    • Collaborate with Operations, Training, Compliance & Procedures, and Engineering to integrate Human Performance principles into technical processes and work practices.
  • Human Performance Program Ownership
    • Maintain and support Transmission Operations Human Performance procedures, policies, and guidance documents.
    • Serve as the Human Performance subject matter expert for Transmission System Operators (TSOs), providing consultation and direction to leadership and staff.
    • When requested, champion continuous improvement initiatives across Transmission Operations and FirstEnergy.
  • Training & Coaching
    • Develop, deliver, and support Human Performance training for TSOs and Outage Coordination personnel.
    • Provide annual and periodic Human Performance refresher training as part of cycle training.
    • Serve as a mentor and role model to reinforce effective use of Human Performance tools and principles.
  • Event Investigation & Lessons Learned
    • Train and support personnel in incident investigations using approved methodologies (e.g., TapRoot, REASONs checklist).
    • Provide oversight and quality review of investigations and Lessons Learned to ensure consistency, technical accuracy, and effectiveness.
    • Process internal and external Lessons Learned and coordinate subject matter expert reviews and corrective actions.
    • Perform periodic trending and analysis of Human Performance data, including investigations, Problem-Issue-Enhancement requests (PIEs), Good Catches, and audit findings.
    • Compile and present Human Performance metrics, dashboards, and insights to leadership and governance committees.

    Qualifications at the Specialist II Level include:
  • Associate or Bachelor's degree in Business, Finance, Accounting, Economics, Engineering, Engineering Technology or equivalent is preferred, along with a minimum of 3 years of related work experience required. In lieu of a degree, 5 years of related experience will be required.
  • Relevant experience includes work in system operations, engineering, compliance, training or a related field.
  • Ability to develop effective working relationships with employees at all levels of FirstEnergy.
  • Superior written and verbal communication skills; Ability to effectively present complex subject matter to all levels of management and to outside stakeholders.
  • A working knowledge of electrical engineering, transmission substation equipment, transmission system protection, and transmission system operations is preferred.
  • Strong knowledge of Microsoft Office tools including Microsoft Word, Excel, and PowerPoint.
  • Familiarity with EMS / iTOA / Intelex / CATSWeb / EDCA.
  • Experience supporting electric transmission or control room operations.
  • Strong analytical, communication, and facilitation skills.

Qualifications at the Specialist III level include all the above plus:
  • Bachelor's degree in Business, Finance, Accounting, Economics, Engineering, Engineering Technology or equivalent preferred, along with a minimum of 5 years of related work experience required. In lieu of a degree, a minimum of 7 years of related experience will be required.
  • Experience with Human Performance, Operational Excellence, or continuous improvement programs.
  • Experience with incident investigations, root cause analysis, or corrective action programs.
  • Familiarity with NERC standards and Transmission Operations processes.

About FirstEnergy Corp

FirstEnergy is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, serving 4.5 million customers within 36,100 square miles of Ohio, Pennsylvania and New Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity. Our Corporate Vision is to become a leading regional energy provider.

FirstEnergy Corp Careers

Join the dynamic team at FirstEnergy Corp, a leading energy company where innovation, leadership, and diversity are valued. As one of the most prominent energy providers, we offer unparalleled job opportunities that empower you to shape the future of energy.

Work You’ll Do

At FirstEnergy Corp, we are committed to enhancing the quality of life through sustainable practices and smart energy solutions. Our team is at the forefront of the energy sector, driving growth and transformation in an ever-evolving industry. By joining us, you will collaborate with skilled professionals dedicated to pioneering advancements in energy technology.

Explore a World of Opportunities

Whether you're seeking an entry-level position or a more senior role, FirstEnergy Corp provides a platform for professional growth and career advancement. Our diverse range of job opportunities in engineering, customer service, IT, and business management positions us as an ideal employer for ambitious candidates ready to make a significant impact.

Internship Programs

Kickstart your career with FirstEnergy Corp’s internship programs. These opportunities are designed to give you hands-on experience and insights into the energy sector, enhancing your skills and preparing you for future employment. Interns at FirstEnergy Corp gain valuable industry knowledge and practical skills, making them well-prepared for full-time roles within our company.

Culture and Benefits

FirstEnergy Corp is dedicated to fostering a workplace culture that embraces diversity and inclusion. We believe in providing our employees with a supportive environment where everyone can thrive. Our benefits package is comprehensive, including health, retirement plans, and continuous diversity training to ensure every team member can achieve their personal and professional goals.

Professional Development and Networking

We encourage continuous learning and development through a variety of training programs and leadership workshops. FirstEnergy Corp is committed to the professional growth of our employees, offering development programs that cater to enhancing leadership skills and expanding professional networks. Networking within the company and industry is supported and encouraged through various events and initiatives, helping you build valuable connections that can advance your career.

Join Our Team

Are you ready to make a difference? Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and innovative team players who are eager to drive change and excel in their careers. Prepare your resume, sharpen your interview skills, and get ready to join a company that values vision and hard work.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from FirstEnergy Corp. Subscribe to our job alert emails and never miss an opportunity to grow and excel with us. Explore the possibilities today and discover how you can contribute to the future of energy at FirstEnergy Corp. Join us in powering the future!

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Learn more about FirstEnergy Corp
Size
12,395 employees
Market Cap
$23.8 billion
Industry
Energy & Utilities
Net Income
$1 billion
Founded
1997
5 Year Trend
+0.8%
Revenue
$10.7 billion
NASDAQ
FE
* Ladders Estimates

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