Req ID: 381443

We are currently seeking a Transition Specialist Advisor - ITSM to join our team in Plano, Texas (US-TX), United States (US).

The IT Service Manager is responsible for implementing a technical and business solution that has been sold to the NTT DATA. Bridges the gap between the sales deal closer and the technical delivery implementation. Develops and implements a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement and test technical solutions, NTT DATA management, 3rd party partner management, extended transition team management, and implements service delivery processes.

Responsibilities:

• Individuals are expert in their subject area (ITIL - Service Management) and have working knowledge of related subject areas
• They lead large scale projects
• They may lead or guide others on cross-functional projects outside of their own department
• Typically manages several transition teams or projects, each with their own transition manager
• Projects may require multi-site coordination and implementation
• Supports a majority of NTT DATA service and product lines
• May mentor less experienced team members

Requirements:

• Experience with managing a prior transition from set up to steady state
• Expert in ITIL - Service Management with a working knowledge of related subject areas
• Skills and experience in managing complex services projects that include multiple products / services, third party partners and geographies
• Advanced project management and NTT DATA management abilities and project financials
• Advanced understanding of services processes and technologies
• Advanced ability to assess, manage and remediate high project risk
• Demonstrated ability to lead large project teams and develop strategic plans
• Advanced communication and executive level NTT DATA interaction skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic or international trips may be required
• Experience within these areas: Incident management, Change management, Request management, Configuration management and SLA Management

Basic Qualifications:

• 10+ years of experience as an IT Service Manager

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role will depend on the nature of the role offered and will either be $91,260 - $162,240, or $50 - $84.44 if the role is hired as a temporary position. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered is temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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