Enhanced Public Job DescriptionTransition ManagerOverviewWe are seeking an experienced Transition Manager to lead transition-in activities for a large-scale State government technology modernization and operations initiative.
The Transition Manager will serve as the primary point of contact throughout the transition period and will be responsible for coordinating knowledge transfer, managing operational handoff activities, identifying transition risks, and ensuring continuity of services as responsibilities move from the incumbent vendor to the delivery organization.
The ideal candidate will possess significant experience managing IT system transitions, vendor handoffs, operational readiness activities, and stakeholder communications within large-scale enterprise or government environments.
Responsibilities- Lead and coordinate all transition-in activities with the outgoing vendor and State stakeholders
- Serve as the primary point of contact for the State throughout the transition period
- Develop and manage the transition plan, schedules, milestones, and readiness activities
- Coordinate knowledge transfer sessions, operational reviews, and documentation handoff activities
- Capture and document business processes, operational procedures, support models, system dependencies, and institutional knowledge from the incumbent vendor
- Identify transition risks, operational gaps, staffing concerns, and continuity challenges
- Develop mitigation plans and monitor transition-related risks through resolution
- Facilitate communication across program leadership, technical teams, operations teams, and State stakeholders
- Establish transition governance processes and readiness review activities
- Support staffing readiness, operational readiness, and service continuity planning
- Develop and maintain transition documentation, runbooks, and operational procedures
- Provide status reporting and executive updates throughout the transition lifecycle
- Support planning and execution of post-transition operational leadership activities
Required Qualifications- 7+ years of experience managing IT transitions, service transitions, vendor handoffs, or large-scale operational transformations
- Experience coordinating knowledge transfer and operational readiness activities
- Strong stakeholder management and communication skills
- Experience managing risks, dependencies, and issues in complex program environments
- Strong documentation and process management capabilities
- Experience leading cross-functional teams through periods of organizational change
- Ability to operate effectively in highly visible customer-facing environments
Preferred Qualifications- State government experience
- Federal government experience
- Public sector consulting experience
- Experience with incumbent displacement transitions
- Managed services transition experience
- Healthcare, Medicaid, or Human Services experience
- Service delivery management experience
- Operations leadership experience
- Experience supporting large-scale technology modernization initiatives
- PMP, ITIL, Prosci, or related management certifications
Work Environment- Chicago, IL
- Primarily remote
- Approximately 40 onsite days annually
- Full-time dedication to the program required
- Opportunity to transition into a senior program leadership role following successful completion of transition activities
