Scheduled Weekly Hours:40
Work Shift:Days (United States of America)
Primary Function/General Purpose of PositionServes as the primary client-facing leader responsible for guiding business stakeholders through the full transformation lifecycle from opportunity identification through transition, stabilization, and optimization. Ensures alignment, readiness, and successful delivery of outcomes by coordinating across Enablement, GBS Delivery, and COEs. Acts as the single point of accountability for client experience, risk management, and value realization.
Essential Job Functions- Serves as the primary point of contact for business leaders, providing end-to-end oversight across Discern, Design, Build, Transition, and Optimization phases.
- Leads stakeholder engagement, ensuring alignment on scope, timelines, expectations, and outcomes throughout the transformation lifecycle.
- Coordinates cross-functional teams across Enablement, GBS Delivery, and COEs to ensure integrated execution of transformation initiatives.
- Ensures readiness for transition by validating that design, build, and knowledge transfer activities meet business and operational requirements.
- Identifies, manages, and escalates risks, issues, and dependencies impacting client outcomes, driving resolution across teams.
- Oversees execution of transition plans and go-live activities in partnership with Transition & Stabilization teams.
- Monitors post-go-live performance, ensuring stabilization, issue resolution, and successful handoff to steady-state operations.
- Tracks and communicates progress, risks, and outcomes to stakeholders and governance forums, including executive leadership.
- Ensures delivery of expected value, including cost savings, service quality, and operational performance improvements.
- Drives continuous improvement by capturing lessons learned and identifying opportunities to enhance future transformation waves.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/CertificationPreferred:
- Project Management Professional (PMP)
- Prosci Change Management Certification
- Lean Six Sigma Green Belt or higher
EducationRequired: Bachelor's degree in business administration, Healthcare Administration, Operations, Education, or related field
Preferred: Master's degree in business administration or other related discipline.
Work ExperienceRequired: 10-15+ years of progressive experience in transformation, operations, program management, or shared services environments
Preferred: 3-5 years in global transitions
TrainingN/A
LanguageN/A
Skills- Business Transformation & Operational Excellence
- Business Continuity & Risk Management
- Digitalization, Automation, and Analytics Enablement
- IT Governance & Service Delivery
- Data Privacy & Compliance Oversight
- Program & Portfolio Management
- Benefits Realization & KPI Tracking
- Change & Transition Management
- Process Design & Documentation (L0-L5)
- Governance & Executive Reporting
- Strategic & Systems Thinking
- Executive Communication & Influence
- Analytical & Decision-Making Agility
- Cross-Functional Collaboration
- Relationship & Stakeholder Management
- Leadership & People Development
- Continuous Improvement & Innovation Mindset
- Resilience & Adaptability
- High Accountability & Integrity
- Results Orientation
- Strong stakeholder management and executive communication skills
- Program and project management expertise
- Risk identification, mitigation, and escalation management
- Change management and organizational readiness understanding
- Financial acumen and understanding of business case/value realization
- Ability to lead cross-functional teams without direct authority
- Strong problem-solving and decision-making capabilities
- Experience working in complex, matrixed organizations
What we offer- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:SS Human Resources - HR Services
