Position Summary

The Transfer In Leader is a pivotal role within AssetMark, responsible for spearheading the Transfer In function. This role involves leading a dynamic team focused on the seamless initiation, allocation, cost basis, reconciliation, and overall success of incoming transfers. The Transfer In Leader will ensure the end-to-end ownership of the Transfer In process, working closely with a team of analysts, coordinators, and specialists. This leader will play a vital role in optimizing processes, fostering a culture of continuous improvement, and driving operational excellence in Transfer In Functions. Collaboration with the Transfer Out Leader is crucial to maximize synergies between the two processes.

Responsibilities:

• Oversee and lead the Transfer In Functions, including Ad Hoc Transfer Initial Work Review, Transfer In Initiation, Follow-Up, Allocation, Cost Basis, Reconciliation, and NIGO Resolution.
• Accelerate employee development and engagement within the Transfer In team.
• Drive operational improvements to enhance efficiency, productivity, and overall performance.
• Collaborate with the Transfer Out Leader to identify and implement synergies between Transfer In and Transfer Out processes.
• Evaluate current processes, proactively identify trends, and implement enhancements to drive productivity and performance.
• Ensure adherence to regulatory policies and operating procedures in Transfer In functions.
• Collaborate with vendors to address and resolve issues related to Transfer In processes.
• Track and present Transfer In metrics, including service level agreements, quality control accuracy, NIGO rates, cycle time, and customer experience cases.
• Deliver firm requirements repository (contra firm log) and ensure synchronization with relevant systems.
• Prepare executive-level reports, recommendations, and alternatives related to Transfer In functions.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• Minimum of 3 years of industry or Transfer experience
• Ability to engage others
• Ability to operate as a change agent
• Strong track record of high-quality execution and collaboration
• Experience working cross-functionally to execute to meet the needs of customers
• High attention to detail and excellent written and verbal communication skills

Preferred Qualifications:

• Expertise in Transfers, Operational Audits, and Investment Industry Reporting.
• Ability to work collaboratively, prioritize, manage, and identify risks.
• Energetic with the ability to motivate and inspire others.
• Skilled in data analysis, interpretation, reporting, and communication.
• 3-5 years of experience in Brokerage/Trust/Securities Operations/Asset Transfers.
• Cross-functional process knowledge and analytical decision-making skills.
• Excellent communication skills, customer service orientation, results-oriented, time management, and ownership of issues.

Our Culture & Benefits

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule