Job Function:
Project/Program Management Group
Job Sub Function:
Project/Program Management
Job Category:
People Leader
All Job Posting Locations:
Toronto, Ontario, Canada
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at .
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.
This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility.
Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
We are seeking a strong PMO Senior Operations Manager to support delivery excellence for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform supporting the Innovative Medicine business.
This role will be located in Beerse, Belgium with alternative locations to be considered in Aug Switzerland; Dublin, Ireland; Latina, Italy; Lisbon, Portugal; Madrid, Spain; Toronto, Canada; Milano, Italy; Sao Paulo, Brazil; and Titusville, NJ.
A pre-identified candidate for consideration has been identified. However, all applications will be considered.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
Switzerland- Requisition Number: R- 083437
Canada- Requisition Number: R-083451
Brazil Requisition Number: R-083453
Belgium, Ireland, Italy, Portugal, Spain- Requisition Number: R-081743
United States: Requisition Number: R-083700
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
In this role, you will support day-to-day PMO operations across multiple sophisticated Commercial and Manufacturing Deploy programs, handling planning, governance coordination, risk management, reporting, and decision-support processes that enable successful execution.
You will work closely with PMO leadership, Global Program Managers, and cross-functional business and technology teams to maintain alignment, transparency, and operational rigor, while advancing critical issues and supporting timely decision-making.
Key Responsibilities
PMO Operations Coordination and Governance.
Lead PMO operations across program phases by enabling effective governance, clear communication, and high-quality inputs for decision forums.
Drive integrated planning across multiple sophisticated releases, handling RAID and change control processes to enable proactive issue resolution and focused execution
Supervise schedule management by ensuring accurate, data-driven tracking against the integrated program plan.
Handle scope governance by ensuring all changes are evaluated, documented, and aligned with program objectives and stakeholder expectations
Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making.
Champion predictive delivery practices to identify risks and opportunities early, enabling timely intervention and course correction.
Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow-through
Supervise deliverables tracking and governance across releases to maintain program integrity, visibility, and delivery confidence.
Resource and Team Leadership
Lead and develop a diverse PMO operations team, including Deployment Leads and offshore resources, to deliver consistent, high-quality results.
Coach and mentor team members to build capability, develop accountability, and promote a collaborative, high-performing environment.
Partner with Global Program Managers and PMO leadership to align priorities, integrate delivery plans, and strengthen communication across teams.
Build strong relationships across geographically dispersed teams to enable collaboration, knowledge sharing, and continuous improvement.
Serve as an escalation point for PMO-related issues, coordinating resolution with leadership and cross-functional collaborators.
Continuous Improvement and Operational Support
Align deployment activities with overall program objectives by partnering with Deployment Leads to enable seamless execution and risk mitigation.
Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decision-making.
Drive a culture of continuous improvement by using data and insights to enhance processes, tools, and team capabilities.
Ensure effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.
Experience
Education:
Required
Minimum of 8 years of proven experience.
7+ years of experience in program or project management, including PMO experience within large, sophisticated, global transformation programs, ideally including ERP implementations.
Consistent track record of successfully leading PMO operations teams, handling cross-functional and geographically dispersed resources.
Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management.
Demonstrated ability to drive data-driven decision-making and continuous improvement within PMO functions.
Experience providing day-to-day leadership, coaching, and support to teams in a matrixed environment.
Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions.
Strong business insight and understanding of compliance, quality standards, and change management principles.
Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies.
Ability to work effectively in a fast-paced, dynamic environment, handling multiple priorities and sophisticated dependencies.
Strong problem-solving skills, critical thinking, and a proactive approach to risk identification and mitigation.
Other
Required Skills:
Preferred Skills:
Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management
The anticipated base pay range for this position is :
$139,750.00 - $189750.00
Additional Description for Pay Transparency:
As applicable for the role - Under current guidelines, this position is eligible for a discretionary performance bonus. The Company uses Artificial Intelligence in its assessment of applicants. This job posting is for an existing position.
