Position OverviewThe Training Specialist focuses on delivering high-impact customer training through multiple modalities, including video, eLearning, virtual instructor-led training (VILT), and in-person instruction (ILT). Leverages Adult Learning Principles to transform SME-provided content into engaging, retention-focused learning experiences.
In addition to facilitation support, this role requires expert-level content creation, particularly in video production/editing and the design of web-based training.
Understands the business channels across Hunter Douglas and applies training solutions that support measurable performance outcomes.
What you'll do- Conduct needs analyses and partner with stakeholders to design training solutions aligned with Field Service and installer-focused business objectives.
- Develop high-quality training content, including instructional videos, eLearning modules, job aids, and quick-reference guides, using industry-standard tools and creative techniques.
- Facilitate training in a variety of formats (ILT, VILT, video-based learning, eLearning), ensuring learners can apply concepts effectively.
- Identify and track key metrics to evaluate learning effectiveness; use data to continuously improve training content and delivery.
- Stay current on training trends, technologies, and creative approaches to instructional media, and incorporate new methods into training strategies.
- Represent Hunter Douglas professionally when working with internal teams, dealers, and installers.
- Manage multiple projects simultaneously, adapting to shifting priorities and deadlines.
- Travel 25-35% as required to support training initiatives.
Who you are- High school diploma required. Bachelor's degree in Marketing, Business, Education, Training, or related fields preferred.
- 2-4 years in the window fashions industry, installation, training, photography, or video production preferred.
- 2+ years experience with in-person training delivery and facilitation.
- Extensive public speaking experience and commitment to continuous learning. • Bilingual English/Spanish highly desired.
- Expert proficiency in video production and editing, including scripting, shooting, and post-production.
- Expert ability to design and build web-based training/eLearning content using modern authoring tools.
- Strong presentation and facilitation skills across diverse environments (video, live classroom, virtual sessions).
- Ability to translate complex technical information into accessible, engaging content.
- Use of Microsoft 365 including PowerPoint, Word, and Excel.
Solid Knowledge of: (programs, software, etc.)- Training techniques, instructional design, and adult learning theory.
- Technology platforms for content delivery (LMS, virtual platforms, media tools).
- Grammar, writing, and editing for training content.
- Project and time management, including coordinating multiple concurrent projects.
- Collaborative problem-solving and maintaining effective work relationships.
- Identify and disseminate trends in data through Excel analysis.
What's in it for you?- Annual base salary range: $80000.00-$90000.00
- Bonus target range: 10-20%
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
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