Location: Tulsa, OK
Collaborates with: All departments
Position Summary: The Training Program Manager is responsible for developing, implementing, maintaining, and continuously improving the Field Services training program. This position serves as the central owner of technician onboarding, curriculum development, qualification support, training standards, training records, and recurring development programs. The Training Program Manager is responsible for delivering the Tulsa based onboarding program for new technicians and ensuring the training infrastructure exists to support technician growth, certification, readiness, quality, and long-term organizational scalability. The position is focused on building and maintaining the training system.
What You'll Do:- Training Program Development
- Develop and maintain a comprehensive Field Services training program supporting technician onboarding, certification, qualification, and ongoing development.
- Create and maintain structured learning paths for Technician I, Technician II, Technician III, and Senior Technician progression.
- Develop training materials including classroom content, practical exercises, assessments, work instructions, job aids, videos, presentations, and learning resources.
- Ensure training programs remain aligned with approved procedures, covered tasks, competency requirements, and operational expectations.
- Onboarding and Training Delivery
- Own and deliver the Field Services onboarding program conducted in Tulsa.
- Coordinate onboarding activities involving Human Resources, Information Technology, Safety, Field Services, and Technical Services.
- Ensure all onboarding content remains current, effective, and aligned with technician readiness expectations.
- Support technician development by providing foundational training and facilitating access to advanced technical training resources.
- Certification and Qualification Support
- Support development and implementation of the Field Service Technician Certification Program.
- Align training materials with technician qualification requirements, covered task expectations, and competency standards.
- Develop knowledge assessments, practical evaluation materials, qualification guides, and certification support content.
- Work alongside supervisors and subject matter experts to ensure training effectively prepares technicians for field qualification activities.
- Continuous Improvement and Knowledge Management
- Establish and maintain processes for collecting field lessons learned and incorporating them into training materials.
- Partner with Supervisors, Quality Control, Project Management, Engineering, and Technical Services to identify recurring issues, quality concerns, customer feedback, and training gaps.
- Translate operational challenges into actionable training improvements.
- Ensure organizational knowledge is captured, maintained, and carried forward to future technicians.
- Training Administration and Governance
- Maintain ownership of Field Services training documentation and curriculum.
- Establish document control practices, revision management processes, and training record requirements.
- Maintain schedules, attendance records, qualification tracking records, and related training documentation.
- Support compliance, audit, and reporting requirements associated with the training program.
What Qualifies You:- Bachelor's Degree in Education, Training and Development, Engineering Technology, Business, Industrial Technology, or a related field preferred.
- Five or more years of experience in training development, workforce development, technical education, field services, industrial operations, commissioning, maintenance, or a related environment.
- Experience developing technical training materials and curriculum.
- Experience organizing and managing complex projects involving multiple stakeholders.
- Strong technical writing, communication, presentation, and facilitation skills.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Proficiency with Microsoft Office applications and learning management or training record systems.
- Preferred Qualifications:
- Experience supporting field service, industrial equipment, power generation, controls, automation, emissions control systems, or related technical disciplines.
- Experience developing certification, qualification, or competency-based training programs.
- Experience working with document control systems and quality management processes.
- Experience supporting onboarding, workforce development, or organizational learning initiatives.
- Experience creating multimedia training content including presentations, videos, manuals, and practical learning exercises.
Work Environment & Travel:- Position is based in Tulsa, Oklahoma.
- Primarily office-based with occasional travel to customer sites, company facilities, and field locations.
- Travel may be required to support training development activities, observe field operations, gather lessons learned, and support major organizational initiatives.
- Estimated travel requirement: 10% to 15%
What's in it for You:- Health, Dental & Vision Insurance
- Annual Bonus Program
- $350 Annual Wellness Credit
- Flexible Spending Account (FSA)
- 401k with match up to 5%
- Life insurance
- Disability insurance
- Onsite Gym
- 5 days of paid sick leave annually (prorated based on start date)
- 15 days PTO annually (prorated based on start date)
- $350 Production Reimbursement Program
