As a Training Program Manager, you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, define the customer outcomes and learning impact that we measure, and ensure TAMs have the resources and knowledge to deliver in their role. You will do this by creating solutions that team members want to adopt, share and improve.
As a member of the worldwide Enterprise Support team, you will work to deeply understand the learner experience and represent the customer in internal discussions. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for regional delivery variations. You will contribute to the design and build of the global training roadmap, and will work cross collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization and defining performance based outcomes for global learners.
In this role, you will drive a continuous improvement roadmap and act as a change agent in the organization. You will take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions. You will assess costs, benefits and ROI; identify and mitigate risks; anticipate and make trade-offs; balance business needs with technical constraints.
The right candidate earns trust through dedicated performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience managing global programs for an operational/engineering organization or in a learning role, in large, multi-national, preferably a tech company. The ideal candidate has broad technical skills, IT operations experience, and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.
Key job responsibilities
As a Training Program Manager in AWS Support you will:
- Enable transparency and decision-making across AWS leadership by providing communication and clear status of the initiatives you own.
- Bring your expertise, problem solving skills, and creativity to add value to our team.
- Unify distributed efforts and own the plan to deliver quality outcomes for our customers.
- Work across organizations to ensure we continue marrying best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support.
- Define metrics and KPIs to measure success of strategic initiatives and programs and report on their progress.
- Manage programs to scale and improve the learner and TAM experience with our training and enablement offerings.
- Promote regional approaches where applicable.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Dallas - 74,200.00 - 129,800.00 USD annually
