Training Manager

Category: Communications & Investor Relations

Main location: Canada, Quebec, Montre9al

Position ID:J0826-1160

Employment Type: Full Time

Position Description:

The client offers all in one cloud based solutions that simplify Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our associates help thousands of clients pay their employees across different industries. In this role, you will contribute to the success of local businesses within a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
Work environment recognized as one of the best in Canada (Great Place to Work certified)
Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job related studies
Career development supported by a professional development plan
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us
Benefits that fit your needs: flexible insurance plan, telemedicine, and more!
Functions and Responsibilities
The Training Manager is responsible for the operational execution, leadership, and management of training activities. They translate the Director's strategic direction into concrete actions and oversee the day to day operations of the department by engaging associates to achieve performance, quality, and efficiency objectives.
They oversee the planning, coordination, and quality of training activities, as well as the continuous evolution of training content and practices. They ensure that training activities address identified needs and support the development of knowledge and skills.
They implement organizational direction within their team while fostering associate development and ensuring compliance with organizational policies. They act as a frontline manager and serve as the link between the strategy defined by the Director and the operational execution of training activities.
On a typical day, you will perform the following responsibilities:
Operations Management
Plan, coordinate, and supervise training activities to ensure effective and consistent delivery
Establish priorities and allocate resources based on training needs and organizational priorities
Monitor activities, performance indicators, and team objectives
Ensure the quality, consistency, and uniform application of training processes and practices
Oversee the development, review, and optimization of course plans, content, tools, and training materials
Ensure training content remains current based on changes to applications, processes, and needs
Understand and monitor dashboards and prepare required management reports
Identify gaps and implement appropriate corrective actions
Coordinate training activities related to changes, production releases, and new functionalities
Participate in the implementation of new training related processes, tools, or technologies
Promote the optimal use of digital tools, automation solutions, and emerging technologies.
Quality and Continuous Improvement
Monitor the quality and effectiveness of training activities
Analyze results, participant feedback, and other available data to identify improvement opportunities
Implement actions required to continuously improve training content, methods, and the training experience
Collaborate with various stakeholders to identify and prioritize training needs
Identify and contribute to continuous improvement and transformation initiatives within the department
Promote the sharing of best practices and the standardization of training approaches
Ensure compliance with policies, procedures, and standards applicable to activities under their responsibility.
Associate Management
Lead, engage, and support associates under their responsibility
Provide regular coaching to develop skills and foster continuous improvement
Establish individual objectives, monitor progress, and conduct performance evaluations
Be responsible for succession planning
Contribute to achieving associate satisfaction and retention targets
Plan schedules, availability, and replacement needs to ensure continuity of activities
Participate in the recruitment, selection, onboarding, and integration of new associates
Manage performance, disciplinary, and employee relations matters in collaboration with the Director
Foster a respectful, inclusive, collaborative, and engaging work environment.
Financial Management
Understand day to day factors that have a financial impact on team activities
Understand operational budgets and ensure the efficient use of human, financial, and technological resources.
Position Requirements
College diploma (DEC) in Business Administration, Human Resources, Training, Education, or a related field, or any other relevant combination of education and experience
Relevant experience in training, skills development, or a related field
Experience in a team management or supervisory role
Demonstrated ability to contribute to the development of team members
Good understanding of training, skills development, and learning principles
Strong analytical and synthesis skills, as well as well developed organizational and planning abilities
Ability to manage multiple priorities and coordinate different activities simultaneously
Ability to analyze results and implement required improvement actions
Results oriented, with a strong focus on continuous improvement
Strong communication skills and ability to collaborate with various stakeholders
Advanced proficiency in the Microsoft Office suite
Excellent proficiency in both French and English, written and spoken
Personal competencies: leadership, communication, collaboration, results orientation, problem solving, and adaptability
Demonstrate openness to emerging technologies, particularly artificial intelligence, and act as a change ambassador by promoting their adoption within the team.

Skills:

• English
• French
• Analytical Thinking
• Canadian Payr.Legisl. (Quebec)
• Communication
• Customer Service & Support
• Problem Solving

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive.