Position OverviewThe Training Improvement Specialist serves as the embedded quality and instructional performance partner for instructor-led product training programs. This role is responsible for continuously improving the effectiveness, consistency, and delivery standards of live training while ensuring alignment with official product and documentation sources of truth.
This is not a product ownership, documentation ownership, or engineering role. Instead, this position operates at the intersection of training, technical writing, and product teams-ensuring that live training delivery accurately reflects validated product functionality and approved documentation.
The ideal candidate brings experience in technical product training within DoD or highly regulated environments and thrives in structured, cross-functional collaboration.
Core Responsibilities1. Live Training Quality & Delivery Standardization- Attend and observe live product trainings (internal and customer-facing).
- Evaluate instructional delivery using defined quality standards and adult learning principles.
- Provide structured, actionable feedback to instructors to improve clarity, accuracy, engagement, and consistency.
- Develop and maintain SOPs for standardized live training delivery.
- Support consistency in delivery across instructors, sessions, and locations.
- Partner with Site Training Managers and Coordinators to reinforce standardized execution.
2. Cross-Functional Alignment & Source-of-Truth Governance- Surface training-identified discrepancies, learner confusion points, and field feedback to Technical Writing, Engineering/Software, and Product Management.
- Track documentation or feature update requests initiated from training observations.
- Confirm training materials reflect current approved user manuals, official release notes, and validated product configurations.
- Prevent unofficial workarounds from becoming embedded in live instruction.
- Ensure instructors reference and reinforce approved documentation as the authoritative source.
- Collaborate with documentation and engineering owners without independently modifying official manuals or product specifications.
3. Continuous Improvement & Data-Driven Enhancement- Facilitate or support After Action Reviews (AARs) following training events.
- Collect and analyze data from learner evaluations, instructor debriefs, assessment results, and live observation notes.
- Identify systemic gaps in instructional clarity, sequencing, technical comprehension, and knowledge transfer.
- Develop measurable improvement plans for live training delivery.
- Track implementation of improvements across sessions and instructors.
4. Instructor Enablement & Train-the-Trainer- Develop and deliver structured train-the-trainer sessions.
- Provide individualized coaching based on observation and performance metrics.
- Create instructor playbooks aligned with adult learning principles.
- Support instructor onboarding and standardization.
- Reinforce disciplined adherence to approved content sources.
5. Training Materials & LMS Support- Refine instructor guides, slide decks, exercises, and schedules.
- Ensure all training materials align with approved documentation.
- Coordinate with Technical Writing when manual updates impact training content.
- Execute administrative and operational tasks within the LMS.
- Maintain version control and documentation alignment across training assets.
TravelApproximately 30% travel to observe and support live training events.
Required Qualifications- Strong background in instructor-led technical training.
- Experience in DoD or regulated technical environments.
- Experience facilitating After Action Reviews (AARs).
- Demonstrated ability to analyze training performance data and implement improvements.
- Strong cross-functional communication skills.
- High attention to detail and documentation discipline.
- Strong project management and organizational skills.
- Experience administering training within an LMS (Cornerstone preferred).
- Bachelor's degree in Instructional Design, Education, or related field (Master's preferred).
Preferred Qualifications- Experience working alongside technical writing and engineering teams.
- Familiarity with structured documentation governance processes.
- Proficiency with Adobe Creative Suite, Figma, or similar tools.
- Experience with Articulate Storyline, Adobe Captivate, or Camtasia.
- Experience supporting AR/VR-enabled learning environments.
- Secret Security Clearance (preferred).
If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
