Monitor and manage a dedicated technical support email inbox and phone line, providing timely assistance to customers, internal staff, and sales engineers across all supported product lines.

Maintain uptodate technical knowledge of the company27s product portfolio, including PLCs, HMIs, robots, and vision systems, to effectively support customer and internal needs.

Maintain active technical support relationships with key vendors, coordinating directly with manufacturer support teams when advanced assistance is required.

Plan, schedule, and organize technical training classes throughout the year, including the creation of marketing materials for sales teams and the company website to promote and enroll participants.

Coordinate training programs with vendors to ensure classroom certifications and instructional standards are maintained.

Communicate regularly with management, sales teams, and customers regarding the status, expectations, and progress of ongoing support and training initiatives.

Provide customer education and technical instruction in oneonone, small group, and classroom settings, serving as a subjectmatter expert for supported technologies.

Develop, standardize, and publish technical articles to a customerfacing knowledge base, with a focus on improving support efficiency and enabling customer selfservice.

Support turnkey engineering projects pre and post sales including concept development,

programming, testing, debugging, or commissioning value-added jobs when necessary.

Provide general technical support and guidance to sales engineers, customers, and other internal co-workers when requested.

Monitor and participate in tech support email and hotline requests as required.

Other duties as assigned.

Comfort with public speaking and presentations

Strong sense of teamwork and willingness to help others

Excellent verbal and written communications skills

Ability to breakdown and organize complex projects

Ability to multi-task and prioritize

Hands on mechanical aptitude

Ability to utilize common test tools such as multi-meters and oscilloscopes for test and debug

Positive attitude

Receptive to direction

Bachelor27s degree or higher in an engineering discipline or 3-5 years in a technical or engineering support role.

Strong computer skills (email, word processing, spreadsheets)

Familiarity with industrial control systems, including but not limited to PLC, HMI, Machine Vision, and motion control products, is a plus.

Working knowledge of 2D & 3D CAD systems and the ability to read electrical schematics and understand mechanical drawings, is a plus

Normal office environment.

Must be able to sit at a desk for extended periods and occasionally walk in an office environment.

Must be able to lift 30 pounds to support administrative tasks in the office.

Work will require travel to customer locations throughout the northeast.

Work may involve periodic travel to vendors throughout the US for specialized training and regular regional travel to support customers and engineered solutions.

Some evening and weekend work may be required to meet deadlines.