Career Area:

Job Description:

As aTechnician Growth Consultantwithin Global Servicesupporting dealers in the Western United States and Canada, you will serve as a strategic advisor and subject matter expert advancing Dealer Technician Growth strategies. You will lead complex initiatives across technician attraction, development, and retention, partnering with dealers and internal stakeholders to drive measurable service growth. Additionally, you will influence senior leaders and help evolve Technician Career Development frameworks and capability programs.

Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: Up to 35% (Domestic & International); Coverage Area: WesternUnited Statesand Canada
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Serve as atrusted advisor and strategic partnerto dealer executive leadership, influencing long-term technician workforce strategies aligned to services growth objectives.

• Translate market trends, dealer data, and workforce analytics intoactionable insights and forward-looking strategiesthat improve technician capacity and capability (Cap & Cap).

• Provideadvanced consultative servicesto dealersonDealer Technician Growth programs, including attraction, development, and retention strategies.

• Lead highly complex, cross-functional initiatives in partnership with internal organizations (e.g., Distribution Services Division, Global Dealer Learning) to deliver measurable business impact.

• Establish and monitorstrategic KPIsand performance frameworks,drivingaccountability and continuous improvement across the dealer network.

• Mentor and coach less-experienced consultants, contributing toteam capability development and knowledge sharing.

• Influence and shapeglobal standards, tools, and processesrelated to technician growth and workforce development.

What You Have (Basic Requirements):

 Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

 Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

 Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

 Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

 Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

 Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

 Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

 Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

What Will Set You Apart (Top Candidates Will Have):

• Bachelor9s degree and 8+ years of experience in dealer operations, service, workforce development, learning and development, or related fields.
• Proven success leading large-scale, cross-functional, regional, or global initiatives within a dealer network or comparable ecosystem.
• Experience advising dealer executives on workforce, talent, and business transformation strategies.
• Expertise in technician workforce planning, talent pipeline development, and capability-building programs.
• Strong consulting, change management, and stakeholder influence skills, with the ability to drive results in complex environments.
• Advanced analytical and data visualization capabilities (e.g., Power BI), with the ability to translate data into strategic insights and business recommendations.
• Exceptional communication, partnership-building, and coaching skills, with demonstrated success developing people and influencing at all organizational levels.

What You Will Get:

You9ll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location,job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates: