JOB PURPOSE:

The Learning & Development Manager leads the planning, development, and execution of the organization’s training programs. This role is responsible for overseeing training operations, ensuring compliance with mandatory training requirements, managing training data and reporting, and delivering non-clinical training initiatives and leading the coordination with Clinical staff who will deliver clinical trainings. The Manager ensures that all training activities are strategic, effective, and aligned with organizational goals and regulatory requirements, while also providing leadership, coaching, and oversight to the training team.

JOB RESPONSIBILITIES:

• Lead, facilitate, and oversee non-clinical training sessions, including but not limited to onboarding, compliance, and professional development topics.

• Supervise and coach training staff and educators to improve presentation skills, delivery methods, and overall training effectiveness.

• Support the development and updating of training materials, presentations, and job aids.

• Ensure all training content is standardized, engaging, and aligned with organizational policies, procedures, and best practices.

• Oversee and manage all logistics for training sessions, including scheduling, resource allocation, and coordination with stakeholders.

• Maintain and update the training calendar to ensure visibility across departments.

• Act as the primary escalation point for training-related inquiries and issues from staff and management.

• Monitor completion of mandatory and annual trainings across all departments.

• Ensure accountability by partnering with leadership to enforce timely completion of required trainings.

• Maintain accurate training records to support regulatory audits and internal reviews.

• Produce regular and ad hoc reports on training completion, compliance rates, and participation metrics.

• Analyze training data to identify trends, gaps, and opportunities, and present actionable recommendations to senior leadership.

• Support Learning Center projects, including new training initiatives and system implementations.

• Lead continuous improvement efforts to enhance training processes, increase automation, and improve the learner experience.

• Collaborate with department leaders to identify training needs and support program execution.

• Partner with senior leadership to align training strategies with organizational priorities and workforce development goals.

• Manage and optimize training systems (e.g., LMS/Relias) to ensure effective utilization and reporting capabilities.

Schedule: 8:30AM – 5:30PM - OnSite

Weekly Hours: 40

QUALIFICATIONS: 

Education: Bachelor’s degree in Organizational Development, Education, Business Administration, or related field required.

Experience:

A minimum of seven (7) years of experience in Leadership and Management capability building, process improvement, development and implementation of action plans; corporate/strategic level responsibilities and/or management consulting, and effective leadership of a team with complex and challenging responsibilities.  Experience designing and implementing training strategies (formal or informal) is desirable.

Physical Requirements

Individuals must be able to sustain specific physical requirements essential to the job. This includes, but is not limited to:

• Standing - duration of up to 8 hours per day in the field/community

• Sitting/Stationary positions – sedentary for 6-8 hours a day for consecutive hours/periods.

• Lifting/Push/Pull – up to 50 pounds of equipment, baggage, supplies, and other items used in the job scope using OSHA guidelines, etc.

• Bending/Squatting – have to be able to safely bend or squat to perform the essential functions under the scope of the job.

• Stairs/Steps/Walking/Climbing – must be able to maneuver stairs safely, climb up/down and walk to access work areas. The position requires an individual to be able to travel and walk between sites/locations and work areas throughout the day.

• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (i.e., typing, use of supplies, equipment, etc.)

• Sight/Visual Requirements – must be able to read documentation, papers, orders, signs, etc., and accurately type/write documentation, etc.

• Audio Hearing and Motor Skills (language) Requirements – must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, one must be able to speak comfortably and clearly with language and motor skills for customers to understand an individual.

• Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer:Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.