About the roleWe are seeking a detail-oriented and innovative professional to join our team in a hybrid role focused on developing, updating, and maintaining critical product resources and training materials. This role is instrumental in enhancing onboarding processes, supporting product launches, and ensuring internal teams have access to high-quality, up-to-date learning resources.
By creating impactful training materials and documentation, this individual will empower our Customer Experience teams (Support, Implementation, Customer Success, Site Enablement) and Sales teams to deliver exceptional service, drive client success, and support sales initiatives. Collaborating closely with HR and CX Leadership, this role will develop a structured, strategic approach to training that aligns with the evolving needs of our organization.
What you'll do- Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
- Establish role-specific training programs to support employee growth and skill development.
- Familiarity with clinical research workflows and regulatory requirements is a plus.
- Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
- Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
- Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.
Qualifications- Bachelor's degree in a relevant field such as Education, Business, or a related discipline.
- Proven experience in instructional design, training, or documentation management within the health tech, clinical research, or SaaS industry.
- Proficiency in using content management systems, Confluence, and other knowledge-sharing tools.
- Experience in documentation internationalization and adaptation for multilingual or global audiences is a plus.
- Excellent project management skills, including the ability to manage multiple priorities and meet deadlines.
- Strong interpersonal and communication skills for cross-functional collaboration.
- Experience with Articulate Rise, Camtasia, and LMS Administration preferred. WordPress experience helpful, but not required.
- Hands-on experience using AI tools to support instructional design, including drafting course content, generating assessments, creating training videos, or building interactive learning experiences.
- Familiarity with applying AI to streamline documentation workflows and improve knowledge base searchability and accuracy.
Other Qualifications- Passion for continuous learning and improving training methodologies.
- Ability to thrive in a fast-paced, dynamic environment with evolving priorities.
- Self-motivated, detail-oriented, and highly organized.
- Commitment to fostering a culture of knowledge-sharing and professional development within the organization.
Location & Travel:This position is fully remote. You can work anywhere in the US with the expectation of being available based on EST time zone.
Willingness to travel to industry events and the CRIO annual conference.
Benefits & Perks:- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
Salary Range - $80,000 -- $100,000 
