MedStar Southern Maryland Hospital Center

Trainer Clinical Operations MedStar Family Choice DC

MedStar Southern Maryland Hospital Center • $89K — $162K *
Columbia, MD 21044In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Nursing required
  • 1-2 years Case Management and utilization review experience required
  • 1-2 years Training experience required
  • 3-4 years diverse clinical experience required
  • Valid RN license in the District of Columbia and Maryland upon hire required

Responsibilities

  • Conduct onboarding and ongoing training for RN Case Managers and Case Managers Social Workers
  • Develop and maintain the curriculum for Clinical Operations and ensure adherence to standards
  • Utilize performance data to evaluate training effectiveness and areas for improvement
  • Organize personalized guidance sessions to support staff performance and skill development
  • Monitor compliance with mandatory trainings and aid in audits of staff documentation
  • Lead quality improvement initiatives to enhance staff performance and clinical outcomes
  • Maintain an organized repository for training materials and schedules

Benefits

  • Participation in quality improvement committees and initiatives
  • Opportunity for in-person and virtual training roles
  • Engagement with clinical leaders to drive staff performance improvements
  • Involvement in evaluating and updating MedStar software systems for efficiency improvements
Full Job Description
General Summary of Position
The trainer Clinical Operations MFC DC is a critical role that ensures the success of our newly hired RN Case Managers Case Manager Social Workers and other members of the Case Management / Clinical Operations staff. This associate will be responsible for the onboarding and ongoing training of our staff using a standard curriculum that adheres to state and other regulatory requirements. Working with Case Management Leadership this trainer will develop and maintain the curriculum for the Case Management / Clinical Operations department. Associate training will be conducted in person and virtual. The Trainer will have impact across MFC DC and Maryland health plan. The trainer will utilize performance data to determine training effectiveness and areas for improvement and share summary of findings with clinical leaders and Quality Improvement Committee (QIC). The trainer will maintain current knowledge about NCQA contract requirements healthcare / industry trends District regulations and other compliance standards.The trainer will assist with audits of staff documentation and their adherence to department processes and policies.
Primary Duties and Responsibilities

  • Demonstrates behavior consistent with MedStar Health mission vision goals objectives and patient care philosophy.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Maintains current knowledge of MedStar Family Choice benefits and services available for enrollees.
  • Develops and maintains a curriculum workflow and processes for each role in Clinical Operations and ensure staff adhere to organizational standards and best practices.
  • Develops and maintains orientation and training schedule.
  • Offers personalized guidance and support to clinical operations team to improve performance and skill building.
  • Conducts ad hoc training to support staff with identified challenges with adhering to workflows and processes.
  • Conducts assessments to identify gaps in knowledge or skills among staff and provide written feedback to the clinical leaders.
  • Develops and leads quality improvement initiatives to enhance staff performance and clinical outcomes.
  • Develops and utilizes reports to share data on training activities participant feedback and performance improvements strategies then share with clinical leaders.
  • Monitors staff compliance with annual and ad hoc mandatory trainings.
  • Organizes and maintains a repository that houses training materials schedules etc.
  • Maintains current knowledge about NCQA contract requirements healthcare / industry trends District regulations and other compliance standards
  • Assists with audits of staff documentation and their adherence to department processes and policies.
  • Demonstrates proficiency with all MedStar Family Choice software systems that support the clinical operation.
  • Participates in evaluating and updating of the software systems to improve efficiencies and productivity.
  • Participates and contribute to meetings (staff meetings committee meetings etc.).
  • Uses performance data to determine training effectiveness and areas for improvement and shares summary of findings with clinical leaders and Quality Improvement Committee (QIC).
    • Minimal Qualifications
    Education
    • Bachelor's degree in Nursing required
    Experience
    • 1-2 years Case Management and utilization review experience required and
    • 1-2 years Training experience required and
    • 3-4 years diverse clinical experience required
    Licenses and Certifications
    • RN - Registered Nurse - State Licensure and/or Compact State Licensure Valid RN license in the District of Columbia and Maryland Upon Hire required
    Knowledge Skills and Abilities
    • Skilled in planning executing and evaluating educational gaps and developing performance improvement initiatives
    • Possess exceptional interpersonal and communication skills
    • Knowledge of current trends in healthcare delivery and Case Management / utilization review criteria
    • Ability to use computer to enter and retrieve data.
    • Ability to create edit and analyze (Word Excel and PowerPoint) preferred
    • Demonstrate proficiency with all MedStar Family Choice software systems that support the clinical operation.
    • Be skilled in planning executing and evaluating educational gaps and developing performance improvement initiatives
    • Possess exceptional interpersonal and communication skills.

    This position has a hiring range of

    USD $89,065.00 - USD $162,801.00 /Yr.

    About MedStar Southern Maryland Hospital Center

    MedStar Southern Maryland Hospital Center is a medical facility located in Clinton, Maryland. It is a 192-bed acute care hospital that provides a range of services including emergency care, cardiology, cancer care, orthopedics, and women's health. The hospital is part of the MedStar Health system, which is the largest healthcare provider in Maryland and the Washington, D.C. region. MedStar Southern Maryland Hospital Center is committed to providing high-quality, compassionate care to its patients and improving the health of the communities it serves.
    Learn more about MedStar Southern Maryland Hospital Center
    Size
    1,200 employees
    Industry
    Healthcare
    * Ladders Estimates

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