Wells Fargo

Trader Voice Engineer

Wells Fargo$110K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of Technology Infrastructure Engineering and Solutions experience
  • Experience with IPC and Cloud 9 turret platforms
  • Familiarity with Verba and Verint voice recording platforms
  • Microsoft Teams Voice certification and deployment experience
  • Experience with Azure-based voice architectures
  • Understanding of financial trading floor support and compliance requirements

Responsibilities

  • Serve as the senior technical lead for Trader Voice environment
  • Define strategic roadmap for trader communications platforms
  • Lead architecture efforts for voice communications and recording solutions
  • Develop technology standards and resiliency requirements
  • Collaborate with multiple teams including Compliance and Risk
  • Drive cloud-enabled voice service modernization initiatives
  • Provide guidance on trading turrets and telephony systems

Benefits

  • Mentorship opportunities within a collaborative environment
  • Participation in major incident response activities
  • Engagement with global technology teams across regions
  • Opportunities for leadership presentations
  • Focus on continuous improvement and user experience enhancement
Full Job Description

About this role:

Wells Fargo is seeking aTrader Voice Engineer to join our Infrastructure Engineering team. This role is responsible for designing, implementing, supporting, and enhancing the voice technologies that enable our trading and capital markets businesses to operate efficiently and securely. The ideal candidate will help deliver highly available, resilient, and compliant communication solutions, working closely with infrastructure, network, and business teams to support critical trading operations while driving platform modernization, operational excellence, and an exceptional end-user experience in a fast-paced financial services environment.


In this role, you will:

  • Serve as the senior technical lead for Wells Fargo's global Trader Voice environment.
  • Define the strategic roadmap for trader communications platforms, including voice turret, intercom, recording, and voice infrastructure technologies.
  • Lead architecture and engineering efforts supporting trading floor voice communications and regulated voice recording solutions.
  • Develop technology standards, lifecycle management strategies, and resiliency requirements for business-critical voice environments.
  • Partner with Trading, Compliance, Risk, Information Security, Infrastructure, and Operations teams.
  • Drive modernization initiatives involving cloud-enabled voice services, SIP technologies, and next-generation communications platforms.
  • Lead technical assessments, vendor evaluations, and proof-of-concept activities.
  • Provide guidance to engineering teams supporting: Trading turrets SIP infrastructure Session Border Controllers (SBCs) Voice recording platforms Microsoft Teams Voice Enterprise telephony systems
  • Design and implement highly available disaster recovery and business continuity solutions.
  • Ensure adherence to regulatory requirements relating to communications retention, surveillance, and recordkeeping.
  • Provide executive-level technical consultation and recommendations on strategic voice initiatives.
  • Mentor engineers and drive engineering best practices across the organization.
  • Lead major incident response activities related to trader communications infrastructure.
  • Drive continuous improvement efforts focused on stability, resiliency, and user experience.
  • Collaborate with global technology teams across multiple geographic regions.
  • Present technical strategy and engineering recommendations to executive leadership.

Required Qualifications:

  • 7+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Experience with engineering solutions for IPC and Cloud 9 turret platforms
  • Experience with compliance recording solutions.
  • Knowledge of: Verba and Verint voice recording platforms
  • Microsoft Teams Voice certification and enterprise deployment experience.
  • Experience with Azure-based voice architectures.
  • Financial industry trading floor support experience.
  • Knowledge of operational risk and regulatory compliance requirements related to electronic communications.
  • Experience managing strategic vendor relationships and service providers.


Job Expectations:

  • Participate in after-hours support during critical incidents.

Posting End Date:

28 Sep 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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