Do you thrive on building relationships and helping clients find the products that they love? Havenly Brands is looking for a Trade Sales Account Manager to grow our trade business across our portfolio of home furnishing brands, including Interior Define, The Citizenry, and The Expert. You'll play a pivotal role growing sales from new and existing interior design professionals - serving as a trusted partner, product expert, and account owner across all owned brands.
What you'll own- A portfolio of high-potential and active Trade accounts, driving GMV growth and customer retention
- The primary point of contact for design firms across the full customer journey - from onboarding and education to purchase support and ongoing account development
- Trade client sourcing and procurement support - guiding clients through product selection, customization options, and purchase execution
- Account-level strategies and tactics to engage your book of business, unlock new deals and opportunities, and build strong, long-term relationships
- Brand representation through in-person client meetings, events, and industry touchpoints - with a minimum expectation of two days per week onsite at offices or local retail locations
- Pipeline activity and account performance tracking using CRM tools to manage your book and surface opportunities
What you'll drive- GMV growth across your account portfolio by identifying and activating opportunities within existing and newly onboarded Trade accounts
- Trade loyalty program engagement - helping design firms unlock richer perks and benefits as they increase spend, and positioning Havenly as their preferred sourcing partner
- Deep expertise across Havenly's brands, product assortments, and trade program benefits so you can consult confidently and credibly
- A high-quality trade experience by partnering with internal teams to share client feedback and advocate for improvements
- Consistent, organized pipeline management that keeps opportunities moving and relationships warm
What you'll bring- 2-3+ years of sales experience, preferably in B2B or account management
- Experience working with a CRM and using data and analytics to inform outreach and decision-making (HubSpot experience is a plus)
- Strong written and verbal communication skills and a genuine passion for relationship-building
- A self-starter mentality with a positive, collaborative attitude - you're motivated, organized, and follow through
- Comfort managing multiple accounts and priorities simultaneously
- An eye for design or genuine interest in the home furnishings and interior design industry is a plus
- Ability to work in-person with clients and at local offices or retail locations at least two days per week
About you- You're a relationship builder - clients trust you, want to hear from you, and feel well taken care of
- You're motivated by hitting goals and watching your accounts grow
- You're organized and detail-oriented - you keep your pipeline clean, your follow-ups timely, and your clients well-informed
- You're a collaborator: you work well with internal teams and are a strong advocate for your clients' needs
- You're curious about the home design space and excited to become a product and brand expert
- You take initiative - you don't wait to be told; you see what needs to be done and you do it
Our total rewards package includes competitive compensation, PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match, and paid parental leave. Additionally, we offer design services, furniture discounts, and anniversary merchandise credits.
