Job Description

General Summary:

The Trade and Distribution Operations Manager is responsible for supporting key trade operations activities across product returns, distribution management, regulatory request processing, and quality documentation. This role partners cross-functionally with Revenue Accounting, Government Pricing, Trade Account Management, Quality, and external distribution partners to ensure compliant, efficient, and accurate execution of trade and distribution processes.

The ideal candidate will bring strong operational expertise within the pharmaceutical or biotechnology industry, with experience managing third-party logistics providers, supporting regulated distribution processes, and driving cross-functional resolution of trade-related issues. This role is expected to operate in an on-site or hybrid work model.

Key Duties and Responsibilities:

• Lead the reconciliation of product returns, partnering closely with Revenue Accounting, Government Pricing, and the Trade Account Team to ensure accuracy and timely resolution.
• Serve as Trade Ops. SME for global Order to Cash & ERP implementation initiative.
• Manage the processing of CREATES Act and Non-CREATES Act requests in accordance with internal policies, regulatory expectations, and business requirements.
• Oversee Canadian 3PL management, including coordination with third-party logistics providers to support operational performance, issue resolution, and compliance expectations.
• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) that support GDP and GxP quality functions.
• Partner with the Trade Account Team to identify, investigate, and resolve product distribution issues affecting customers, partners, or internal stakeholders.
• Assist with annual product sales reporting, ensuring data is compiled, validated, and delivered accurately and on time.
• Support trade operations processes to ensure alignment with internal controls, quality standards, and regulatory requirements.
• Monitor operational workflows and recommend process improvements that enhance efficiency, compliance, and cross-functional coordination.
• Serve as a key point of contact for internal stakeholders on trade and distribution operational matters.

Knowledge and Skills:

• Bachelor's degree in Business, Supply Chain, Finance, Life Sciences, or a related field, or equivalent combination of education and experience.
• Relevant experience in trade operations, distribution operations, supply chain, commercial operations, or pharmaceutical operations.
• Experience working in a pharmaceutical, biotechnology, or highly regulated environment.
• Demonstrated experience collaborating cross-functionally with teams such as Accounting, Government Pricing, Trade, Quality, and external partners.
• Experience managing or supporting third-party logistics providers (3PLs).
• Knowledge of product returns reconciliation and operational issue resolution.
• Experience drafting and maintaining SOPs and controlled documentation.
• Familiarity with GDP and GxP quality requirements.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to work effectively across multiple functions.
• Product returns reconciliation
• Trade and distribution operations
• CREATES Act and Non-CREATES Act request processing
• 3PL management
• Canadian distribution operations support
• SOP development and documentation control
• GDP compliance
• GxP quality support
• Annual product sales reporting
• Cross-functional issue resolution
• Data review, validation, and reporting
• Process improvement and operational support
• Experience in specialty pharmaceutical distribution or commercial supply chain operations
• Knowledge of government pricing and trade-related operational dependencies
• Experience supporting regulated product distribution channels
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder management and relationship-building skills
• Experience identifying and implementing workflow improvements
• Proficiency with ERP systems, reporting tools, and Microsoft Office applications, especially Excel

Education and Experience:

• Graduate degree (Master's) in Business, Marketing, Economics, Statistics
• Alternatively individuals with a Bachelor's degree in a quantitative discipline only must have an additional 3 years of relevant work experience

Pay Range:
$0 - $0

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

Flex Designation:
Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

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