TikTok Shop Growth Lead/CSM

Amzadvisers

$80K — $95K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years experience in TikTok Shop
  • Deep understanding of TikTok, creators, and consumer behavior
  • Outstanding communication and relationship-building skills
  • Strong analytical skills for interpreting data into growth strategies
  • Excellent project management and organizational capabilities
  • Resourceful mindset with a focus on startup environments
  • Commitment to excellence and a proactive attitude
  • Eagerness to learn quickly and embrace iteration.

Responsibilities

  • Build long-term partnerships with clients, balancing ambition with realism
  • Act as primary point of contact and trusted advisor for clients
  • Proactively identify and act on growth opportunities, including cross-selling
  • Deliver assigned client projects on time while maintaining quality
  • Educate clients about the TikTok Shop ecosystem and its growth potentials
  • Manage and inspire a remote team of shop assistants for high-quality service
  • Review team output, providing constructive feedback to uphold standards
  • Design and implement growth strategies to boost clients' GMV
  • Analyze content and competitive landscape for insights and success drivers
  • Create briefs for creators targeting both educational and conversion campaigns
  • Develop affiliate criteria and oversee the recruitment of affiliates
  • Optimize promotional strategies for offers
  • Monitor KPIs, report on performance, and adapt strategies to accelerate growth
  • Stay informed about TikTok shopping trends and tools to leverage new opportunities.

Benefits

  • Work in a fast-paced, innovative environment
  • Opportunity to shape and lead client growth strategies
  • Potential for team leadership and mentorship roles
  • Engage with a vibrant community of content creators
  • Access to training and professional development resources
Full Job Description
About the job TikTok Shop Growth Lead/CSM

Description

Were looking for a driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats.

This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals.

Responsibilities
  • Build long-term partnerships with clients, setting realistic but ambitious expectations
  • Act as the primary POC and trusted advisor for client relationships
  • Proactively identify growth opportunities and cross-sell agency services
  • Own and deliver client projects on time with excellence
  • Educate clients on TikTok Shop ecosystem and growth levers
  • Manage and motivate a remote team of shop assistants, ensuring high-quality execution
  • Review work, provide feedback, and maintain high performance standards
  • Design and execute growth strategies that drive GMV for clients
  • Analyze content and competitor landscapes; identify what wins and why
  • Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns
  • Develop affiliate criteria and manage affiliate recruitment
  • Build and optimize offer/promotion strategies
  • Track KPIs, report results, and iterate quickly to maximize growth
  • Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities

What Success Looks Like
  • Managing a portfolio of 58 high-value clients
  • Deep, trusted client relationships (best friends level)
  • Anticipating and preventing churn with >95% accuracy
  • Driving meaningful GMV growth across all client shops
  • Training future growth hires and stepping into a leadership role

Qualifications
  • 2+ years experience in TikTok Shop
  • Obsession with TikTok, creators, and consumer behavior on the platform
  • Exceptional communication and relationship-building skills
  • Strong analytics mindset; able to interpret data into growth strategies
  • Excellent project management and organizational abilities
  • Hustler mentality: thrives in startup mode, resourceful, and thrives under pressure
  • Relentless pursuit of excellence and a bias toward action
  • Willingness to learn fast, iterate, and never settle for good enough

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