ActioNet, Inc

Tier 2 - Senior Desk Side IT Specialist

ActioNet, Inc • $76K — $85K *
Washington, DC 20011In-Person
Information Technology
5 - 7 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • Associate degree in Information Technology, Computer Science, or related field.
  • 5+ years of IT support experience, with at least 2 years in a senior or lead capacity.
  • Strong knowledge of Windows OS, Active Directory, Microsoft 365, SCCM, Intune, and AVD environments.
  • Experience with IT ticketing and asset management systems.
  • Preferred certifications include CompTIA Security+, CompTIA Network+, Microsoft Certified: Endpoint Administrator Associate, or ITIL Foundation.

Responsibilities

  • Lead Tier 2 support for desk side and remote IT operations.
  • Provide advanced troubleshooting for hardware, software, and integrated systems.
  • Manage Azure Virtual Desktop sessions, SCCM imaging, and endpoint configuration.
  • Resolve network connectivity and integration issues, including BitLocker recovery.
  • Ensure compliance and manage device policies through Intune MDM.
  • Document incidents and resolutions using IT service management tools.
  • Conduct technical training for support staff and collaborate with other IT teams.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
Full Job Description
Description

Location: Washington, D.C.
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust

ActioNet is seeking an to serve as Tier 2 - Senior Desk Side IT Specialist technical resource supporting IT operations in Washington, DC. The ideal candidate will have an associate degree and 5+ years of hands-on IT support experience, including 2 years in a senior or lead role. This position requires a strong technical background in system troubleshooting, endpoint management, and collaboration across IT teams to ensure reliable and secure operations.

Salary Range: 76,000-85,000

Responsibilities:
  • Serve as the lead Tier 2 technical specialist for desk side and remote support operations.
  • Provide advanced troubleshooting and resolution for hardware, software, and integrated systems issues.
  • Support and manage Azure Virtual Desktop (AVD) sessions, SCCM imaging and deployment, and endpoint configuration.
  • Troubleshoot and resolve network connectivity, KVM switch integration, and BitLocker encryption recovery issues.
  • Manage Intune Mobile Device Management (MDM) enrollment, compliance, and device policies.
  • Oversee endpoint management, patch compliance, and configuration baselines using SCCM and Intune.
  • Respond to user trouble tickets and service requests in accordance with established SLAs.
  • Use IT service management tools to document incidents, resolutions, and change histories.
  • Provide daily user support for hardware, software, and application issues both in person and remotely.
  • Assist with installation and configuration of supported applications and standard hardware setups.
  • Develop and maintain technical documentation, including standard operating procedures (SOPs) and user guides.
  • Conduct technical training and mentoring for Tier 1 and Tier 2 support staff.
  • Collaborate with Tier 3, Network, and Security teams to resolve escalated incidents and implement enterprise-level solutions.
  • Monitor system performance and identify opportunities for optimization or automation.
  • Ensure SLA compliance and maintain detailed technical records.
  • Lead or guide other IT specialists in daily operations and project assignments.
  • Contribute to process improvement initiatives that enhance service delivery and efficiency.
  • Support general network access and assist with application deployment and maintenance.

Qualifications:
  • Associate degree in Information Technology, Computer Science, or a related discipline.
  • 5+ years of progressively responsible IT support experience, including at least 2 years in a senior or lead role.
  • Strong knowledge of Windows OS, Active Directory, Microsoft 365, SCCM, Intune, and AVD environments.
  • Experience using IT ticketing and asset management systems.
  • Preferred certifications: CompTIA Security+, CompTIA Network+, Microsoft Certified: Endpoint Administrator Associate, ITIL Foundation, or equivalent.


Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training

About ActioNet, Inc

ActioNet, Inc. is a provider of information technology services to the federal government and commercial clients. The company offers a range of services, including software development, cybersecurity, cloud computing, and data analytics. ActioNet has been recognized for its work in the federal sector, and has received numerous awards for its performance and customer service. The company is headquartered in Rockville, Maryland, and has additional offices in Vienna, Virginia, and Honolulu, Hawaii.
Learn more about ActioNet, Inc
Size
1,000 employees
Industry
Information Technology
Founded
1998
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ActioNet, Inc

  • ActioNet, Inc
    Project Manager
    $130K — $200K *
    Washington, DC 20011 (District Of Columbia County)
    Reposted 2 days ago
    Education, Government & Non-Profit
    In-Person
  • ActioNet, Inc
    Workstation and Engineering Lead
    $135K — $171K *
    Rockville, MD 20850 (Montgomery County)
    Reposted 3 days ago
    Information Technology
    In-Person
  • ActioNet, Inc
    Sr Network Plant Engineer
    Vienna, VA 22182 (Fairfax County)
    Reposted 3 days ago
    Telecommunications & Hardware
    In-Person
  • ActioNet, Inc
    Deputy Program Manager
    $155K — $178K *
    Vienna, VA 22182 (Fairfax County)
    Reposted 3 days ago
    Information Technology
    In-Person
  • ActioNet, Inc
    Lead Cybersecurity Engineer
    Vienna, VA 22182 (Fairfax County)
    Reposted 4 days ago
    Information Technology
    In-Person

More Information Technology Jobs

Find similar Tier 2 - Senior Desk Side IT Specialist jobs:

NationwideWashington, DC