Job Title: Systems Administrator - Third-Party Applications (TPA)Functional Job SummaryThe Systems Administrator for Third-Party Applications is responsible for planning, implementing, administering, integrating, and supporting all off-the-shelf (COTS/TPA) products used within the B&H ecosystem. This role ensures that each product is properly aligned with business needs, securely integrated into existing systems, and maintained throughout its lifecycle.
Core Duties & ResponsibilitiesApplication Administration & Ownership- Serve as the primary administrator for multiple third-party applications.
- Oversee the full lifecycle of TPA systems, including onboarding, integration, upgrade management, optimization, and decommissioning.
- Ensure all applications meet B&H security, compliance, and technical standards.
Integration & Implementation- Gather and analyze business and technical requirements for new applications and enhancement requests.
- Evaluate compatibility of new software with B&H's infrastructure, data flows, and operational needs.
- Lead application rollout efforts including planning, configuration, testing, documentation, and user onboarding.
- Coordinate with architectural, security, and infrastructure teams to ensure smooth and compliant integrations.
Troubleshooting & Support- Investigate and resolve application, data, workflow, and network-related issues.
- Manage assigned support tickets and ensure timely and accurate resolution.
- Provide after-hours or weekend support when required for system emergencies or planned maintenance.
Monitoring & Performance Management- Design and implement monitoring, reporting, and configuration management capabilities (uptime, performance, error logs).
- Ensure high availability and reliability for all supported applications.
Documentation & Governance- Maintain accurate documentation in Confluence, SharePoint, and JIRA, including:
- Configuration details
- Integration diagrams
- Support procedures
- Best practices
- Runbooks & SOPs
- Develop risk assessments, project plans, and contingency plans for new implementations.
Security & Compliance- Ensure all applications comply with B&H security policies, access standards, and data governance requirements.
- Coordinate with InfoSec for vendor evaluations, vulnerability management, and access reviews.
Vendor Management & Evaluation- Conduct ongoing evaluation of software vendors and tools, including contract reviews and renewal cycles.
- Coordinate with vendors for troubleshooting, escalations, upgrades, and feature improvements.
- Provide recommendations on new tools and opportunities for optimization.
Collaboration & Leadership- Partner closely with business stakeholders, product owners, and technical teams to understand needs and improve product usage.
- Mentor and cross-train team members on supported applications and emerging technologies.
- Build strong working relationships across departments and function as a trusted advisor.
Other Responsibilities- Participate in rollout and deployment management for application updates.
- Support large-scale server or system installations when relevant to TPA products.
- Execute special projects at leadership's direction.
- Perform other duties as assigned.
Required Skills & QualificationsTechnical Skills- Strong system administration experience across Linux, Windows, and SaaS/cloud platforms.
- Experience administering and supporting commercial off-the-shelf (COTS/TPA) software.
- Ability to troubleshoot complex technical issues across servers, networks, databases, and integrations.
- Proficiency with:
- Windows Server and Active Directory
- Group Policy configuration
- IIS administration
- Application server management
- Deployment & rollout processes
- LAN/WAN fundamentals
Professional & Soft Skills- Excellent analytical and problem-solving skills, including ability to clarify ambiguous technical situations.
- Strong communication skills for documenting business and technical requirements.
- Outstanding organizational skills to manage multiple projects simultaneously.
- Positive, self-motivated, and able to work independently or collaboratively.
- Strong relationship-building and cross-functional teamwork abilities.
