Third Party Risk Management Analyst

Medix

• $80K — $95K *
Vienna, VA 22182In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience with ServiceNow workflows and business process automation.
  • Experience supporting Third-Party Risk Management (TPRM) or enterprise risk management processes.
  • Strong skills in gathering, documenting, and validating business requirements.
  • Hands-on experience in User Acceptance Testing (UAT) and defect tracking.
  • Expertise in workflow analysis and process improvement, with a focus on automation.
  • Proficiency in creating process flows, workflow diagrams, and training materials.
  • Strong analytical, problem-solving, and organizational skills.

Responsibilities

  • Support the design and optimization of TPRM workflows in ServiceNow.
  • Collaborate with stakeholders to gather and document workflow requirements.
  • Assist with ServiceNow configuration and conduct workflow testing.
  • Execute UAT, document test outcomes, and manage defect resolution.
  • Develop business requirements and process documentation for TPRM processes.
  • Identify automation opportunities to enhance workflows and user experience.
  • Monitor workflow performance for continuous improvement.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunities for professional development and training.
  • Engagement in cutting-edge risk management initiatives.
  • Access to advanced tools and technologies in ServiceNow.
  • Contributions to significant process optimization efforts.
Full Job Description
Responsibilities:
  • Support the design, enhancement, and optimization of TPRM workflows in ServiceNow.
  • Collaborate with business stakeholders, Risk SMEs, and Technology teams to gather, document, validate, and implement workflow requirements.
  • Assist with ServiceNow configuration, workflow testing, and enhancements supporting TPRM processes and controls.
  • Conduct User Acceptance Testing (UAT), document test results, identify defects, and coordinate issue resolution.
  • Translate TPRM methodology and business requirements into scalable and automated ServiceNow workflows.
  • Develop and maintain business requirements, process documentation, workflow diagrams, job aids, and training materials.
  • Identify opportunities to automate manual processes, improve workflow routing, strengthen system controls, and enhance the user experience.
  • Monitor workflow performance and user feedback to identify opportunities for continuous improvement.
  • Support data validation, reporting requirements, metrics, and workflow governance activities.
  • Partner with Procurement, Information Security, Compliance, Privacy, and Technology teams to support end-to-end TPRM workflow integration.
  • Assist with maintaining data quality, process consistency, and adherence to established risk management practices.
  • Support deployment activities and ensure workflow enhancements align with business requirements and the future-state operating model.

Required Qualifications:
  • Experience working with ServiceNow workflows and business process automation.
  • Experience supporting Third-Party Risk Management (TPRM), vendor risk, or enterprise risk management processes.
  • Experience gathering and documenting business requirements.
  • Hands-on experience with UAT, test planning, defect tracking, and issue resolution.
  • Strong understanding of workflow analysis, process improvement, and automation.
  • Experience creating process flows, workflow diagrams, SOPs, job aids, and training documentation.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and stakeholder management skills.
  • Ability to work effectively with business, risk, compliance, security, and technology teams.

Preferred Skills:
  • Experience with ServiceNow GRC/IRM or ServiceNow Vendor Risk Management (VRM).
  • Knowledge of third-party/vendor risk management frameworks, controls, and risk assessments.
  • Experience working with Procurement, Information Security, Privacy, Compliance, or Technology organizations.
  • Experience with ServiceNow reporting, metrics, dashboards, or data validation.
  • Experience with Agile methodologies and tools such as Azure DevOps/Jira.
  • Knowledge of workflow automation and continuous improvement methodologies.
* Ladders Estimates

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