Citi's ThankYou Rewards team is looking for a Program Coordinator, Rewards & Redemption Partnerships to play a central role in shaping how millions of customers access and engage with redemption experiences across major national brands and digital platforms. In this position, you will manage day-to-day partner relationships and support end-to-end redemption initiatives that directly influence customer engagement and program economics. You will work at the intersection of strategy, operations, and partner development within one of the most visible loyalty programs in financial services.
Responsibilities- Manage ongoing relationships with third-party redemption partners and platform providers, serving as a key point of contact to advance shared goals and resolve operational issues.
- Coordinate day-to-day business interactions with partners across campaign development, execution, platform enhancements, and marketing strategy to keep redemption initiatives on track.
- Support platform initiatives from inception to delivery by collaborating with internal teams across product, technology, legal, and sourcing to meet program objectives.
- Analyze contractual obligations in partnership with legal and senior management, and contribute to determining the appropriate governance path for third-party redemption agreements.
- Develop and maintain performance databases covering operational tracking and marketing campaigns, and provide actionable summaries and recommendations to guide future partnership and campaign decisions.
- Prepare materials for senior leadership updates and quarterly business reviews, covering strategy, performance, financials, and capability management.
- Identify and support the development of new partnership opportunities to broaden the range of redemption options available to customers.
Required Qualifications & Skills- 5 to 8 years of relevant experience in partnerships, loyalty programs, business development, or a related field within financial services or consumer-facing industries.
- Bachelor's degree required.
- Communicates clearly and confidently in both written and verbal formats, with the ability to develop and deliver polished presentations to senior audiences.
- Manages multiple concurrent projects with competing deadlines, demonstrating structured planning and the ability to align a broad set of stakeholders around shared milestones.
- Builds and sustains productive working relationships with external partners and internal teams, using sound judgment to influence decisions across different functions and seniority levels.
- Applies a detail-oriented mindset to identify gaps and opportunities within existing processes, drawing on prior experience to recommend practical improvements.
- Works independently with strong initiative, maintaining a consistent focus on operational control and accuracy across all areas of responsibility.
Beneficial Skills & Qualifications- Familiarity with the credit card or consumer loyalty industry, including awareness of market trends and competitive dynamics.
- Experience reviewing or interpreting commercial agreements or vendor contracts in a business context.
- Forward-thinking approach to problem-solving, with the ability to navigate ambiguity and develop pragmatic solutions without relying on prescribed processes.
What We OfferJoining Citi means contributing to work that has real scale and real impact. The ThankYou Rewards team operates at the heart of one of the world's leading financial institutions, and this role offers the opportunity to develop meaningful partner relationships, influence program direction, and grow your career within a collaborative, performance-driven environment.
- A hybrid working model that balances flexibility with collaboration, with 3 days in the office and 2 days working remotely each week.
- Exposure to senior leadership through regular business reviews and strategic planning cycles, offering visibility and career development at pace.
- Access to learning and development resources that support both professional skills and functional expertise across the loyalty and financial services landscape.
- A role with genuine ownership, where your contributions to partner strategy and program performance are directly connected to outcomes that matter to customers.
- Wellbeing and financial benefit programs designed to support you across the stages of your career and personal life.
Apply today and bring your partnership expertise to a role where your work shapes the rewards experience for customers across the country.
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Job Family Group: Consumer Sales
Job Family:Consumer Product Sales
Time Type:Full time
Primary Location:Wilmington Delaware United States
Primary Location Full Time Salary Range:$96,400.00 - $144,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Oct 07, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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