Location: Seattle, WA, United States
Job ID: 91709

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Territory Operations Manager NI

Your main responsibilities

Can be located at any of the Northwest territory offices: Seattle, WA / Spokane, WA / Portland, OR / Salt Lake City, UT / Las Vegas, NV / Denver, CO / Boise, ID

The Territory Operations Manager - New Installations (NI) should provide management of the company's operational activities and functions relating to the installation of new products as well as partner with the NI Sales team on all acquisition of opportunities outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner that achieves customer satisfaction as well as the strategic business objectives of the region.

Essential Functions:

Management - Develop and execute a business plan in support of the territory's financial and non-financial objectives and support the implementation of territory NI operations initiatives. Build and recommend an operational budget and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools, and vehicles for the most cost-effective results. Responsible for managing networking capital via appropriate asset management measures and billing procedures.

Customer Relationships - Develop and maintain strong commercial relationships with key customers, GCs and influential industry consultants through personal contact and staff assignments.

Development - Responsible for managing, mentoring and leading a team of NI-focused Field Superintendents and Project Coordinators by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the NI team to meet required financial targets/metrics and performance KPIs. Lead the hiring and onboarding of all new NI Superintendents and Project Coordinators. Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler's cultural beliefs and best practices. Engage in pro-active labor relations with local business agents with the support of Schindler's Labor Relations team.

Operations - Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews. Advise Superintendents on the utilization and assignment of resources appropriate for project timelines and budgets that ensure quality job completion and drive installation efficiency. Ensure all required NI operations meetings are effective. Lead meetings where appropriate. Provide expert technical knowledge for any project that needs additional oversight or intervention by visiting jobsites and reviewing ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels avoiding overruns. Ensure team organizes and handles proper inspection and turnover process at project conclusion.

Safety - Ensure coordination of personnel and product safety responsibilities in partnership with the Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.

What you bring
• BA/BS Business / Management / Engineering, or related field
• 5-7 years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• Experience managing a P&L for an industrial company.
Additional:
• Up to 50% travel within the territory will be required
• Excellent written and verbal communications skills
• Excellent computer skills, including proficiency in MS Office

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary

$142,800 - $178,600- Seattle, WA

$128,700-160,900 - Spokane, WA / Portland, OR / Salt Lake City, UT / Las Vegas, NV / Denver, CO / Boise, ID

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

For Questions, please contact Sarah Demetria Ward at [email protected].

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