The Home Depot

Territory Operations Manager

The Home Depot • $75K — $95K *
US-Anywhere
+ 2 other locationsRemote
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of operational training experience in a retail environment preferred
  • Strong interpersonal skills for effective communication with varying levels of staff
  • Ability to adapt and implement changes quickly within a dynamic work environment
  • Experience in delivering training programs and educational content
  • Proficient in using presentation software (e.g., Microsoft PowerPoint) is preferred
  • Valid driver's license for travel between store locations required
  • High school diploma or GED required

Responsibilities

  • Manage and deliver operational training for hourly and salaried retail associates
  • Communicate operational areas for improvement to Store and District Managers
  • Conduct in-store training sessions and follow up on actions taken
  • Build and maintain relationships with associates at various levels
  • Evaluate operational processes and identify trends through training delivery
  • Stay updated on operational changes and effectively communicate those to teams
  • Provide excellent customer service to help drive in-store sales

Benefits

  • Opportunity for professional development and training
  • Engagement with a variety of teams across multiple levels
  • Flexibility to adapt to changing operational needs
  • Potential for travel, enhancing diverse on-the-ground experience
  • Work within a supportive environment focused on operational excellence
Full Job Description
Position Purpose:
The Territory Operations Manager (TOM) schedules, manages and delivers operational training in pre-defined areas for salaried and hourly retail associates. The goal of the Territory Operations Managers is to increase operational performance in all assigned stores. The TOM will accomplish this by teaching and training in the aisles with associates or in a training room environment using a variety of tools provided to them including web based training, mobile device, webinars, and in-person activities to achieve operational consistency in process. The stores in which a TOM visit is required will be managed centrally at the Store Support Center. The Territory Operations Manager may be required to visit other stores in the region to engage with associates and identify best practices. Additionally, the TOM will occasionally be required to drive sales in stores by providing excellent customer service.

Key Responsibilities:
  • 10% Change Management - Remain current and well versed on operational processes and updates
  • Ability to quickly adapt to change and implement new practices; Anticipates impact of change; plans how to communicate change effectively and build support
  • 10% Communication - Effectively communicate and partner with Store Managers and District Managers on operational areas of improvement needed and next steps; Plan, implement and conduct in-store training sessions including partnering with Store Manager prior to visit, outlining key areas to be trained and following up on next steps/actions taken
  • 5% Training - Ability to speak and present to groups of associates speak interpersonally with individuals, report to management and interact with the Store Support Center; Monitors course material for effectiveness, reviews feedback and provides recommendations to Store Support Center to improve; Establish and build relationships with a wide range of associates locally, regionally, and nationally; maintain regular communication with associates via direct contact, email, conference calls or webinars
  • 75% Training and Development - Delivery of training and development curriculum for store associates in key operational areas such as Front End, Back End (Receiving and Freight), Tool Rental and Repair, Interconnected Retail including Selling Systems, In-Stock, Customer Service, Safety and Asset Protection; Ability to evaluate operational processes and quickly identify positive and negative trends

Direct Manager/Direct Reports:
  • This Position typically reports to Regional Director of Operations
  • This Position has 0 Direct Reports

Travel Requirements:
  • Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:
  • Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions:
  • Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Excellent written and verbal communication skills

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 1

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Action Oriented
  • Manages Ambiguity
  • Optimizes Work Processes
  • Values Differences
  • Drives Results
  • Problem Solving
  • Planning
  • Conflict Management
  • Presentation Skills
  • Approachability
  • Motivating others

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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