The Territory Manager, Service Operations (TMSO) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The TMSO serves as the local face and voice of Schneider Electric (SE) to our customers and our Field Service Representatives (FSRs) and reports to the Regional Director, Service Operations. The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the TMSO is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Core responsibilities:

Safety

• Lead with Safety, ensuring compliance with Global Human Rights and Travel policies.
• Conduct FSR site safety audits and incident reviews to uphold safety standards.
• Conduct regular SIM meetings to hold the team accountable for safety goals and behaviors, implementing a progressive discipline policy as needed.

People Leadership

• Directly manage Field Service Representatives (FSRs) and oversee field operations to ensure effective service delivery within assigned geographic areas or customer segments.
• Maintain an active presence in the field, collaborating with FSRs, customers, vendors, and sales personnel to meet operational expectations.
• Develop and nurture business relationships with Schneider Electric customers through regular communication and site visits in the defined service territory.
• Coordinate FSR training and qualification plans, ensuring adherence to Schneider Electric policies and field service reporting requirements in collaboration with the Regional Director and Corporate Training.
• Mentor FSRs to support their personal career goals and oversee the FSR Sales Lead process to ensure optimal participation.
• Monitor headcount through dynamic sourcing, workload forecasting, and attrition planning while supporting efforts to increase employee engagement.
• Responsible for administrative tasks to ensure timecards are reviewed/approved, manage PTO requests, support team's reconciling of company expenses.

Operational Management

• Serve as the liaison with Service Support Teams, including Scheduling, Order Management, Logistics, Technical Support, Engineering, and Sales to enhance service coordination.
• Drive KPIs to maximize service goals, using insights to identify weaknesses and implement improvements in service delivery.
• Manage financial targets and oversee the Territory P&L in partnership with stakeholders, ensuring compliance with all required training, including SE Essentials and CyberSecurity.
• Champion positive customer satisfaction and support issue prevention through root cause analysis, aligning with quality fundamentals.
• Ensure full adoption and utilization of digital tools within the One Services organization.

Qualifications:

• Strong leadership with solid written, verbal skills, and presentation skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to act independently, while exercising good judgment.
• Ability to build relationships with internal and external teams and maintain useful interaction with all involved parties.
• Proactively monitor team dynamics to recognize potential conflicts before they escalate.
• Strong time management skills.
• Strong critical thinking to resolve complex matters.
• Use data and interpret it to assess and make good business decisions.
• Have good financial acumen.
• Ability to influence cross-functional teams and stakeholders to achieve short and long terms process improvements.
• BA or BS in Business Management or Engineering is desirable but not required. Training during military service is also considered desirable.
• - Minimum five (5) years experience in Field Service Industry or related field. Preferred minimum of two (2) years serving in a team lead or management/supervisor role.
• Valid drivers license with clean driving record.
• Technical comprehension/proficiency.
• Additional government clearance may be required (where required).

Let us learn about you! Apply today.

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.