Jones Lang LaSalle Incorporated

Territory Manager

Jones Lang LaSalle Incorporated • $75K — $95K *
St. Louis, MO 63129In-Person
Real Estate & Construction
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 8-10+ years of facility and operations leadership experience in service environments.
  • Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or related field.
  • Strong knowledge of commercial real estate, project management, and real estate finance fundamentals.
  • Proven ability to deliver strategic operating plans with rigorous performance standards.
  • Expertise in client relationship management at all organizational levels.
  • Strong team building skills to maximize team potential.
  • Proficient in analytical skills and crisis management, with the ability to develop quick solutions.

Responsibilities

  • Partner with leadership to develop and align IFM strategic operating plans with client objectives.
  • Engage in global/regional planning to support portfolio strategies and foster client relationships.
  • Develop impactful presentations summarizing recommendations and desired outcomes.
  • Lead a high-performing team and manage talent development initiatives.
  • Foster a culture of innovation and continuous improvement in service delivery.
  • Oversee regional facilities services and ensure contract compliance for properties.
  • Manage internal communications to address service delivery issues and improve efficiency.

Benefits

  • 401(k) plan with matching contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% salary.
  • Paid time off and company holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
What this job involves -

Partner with the JLL Account Director, Regional Director and the JLL Operations leadership team to develop the account's IFM strategic operating plan as aligned with the Client's real estate and business objectives.

What is your day to day?
  • Participate in global/regional planning to develop portfolio strategies and fostering client relationships.
  • Collaborate with Account Leadership and Client to develop goals, objectives and focus areas for Workplace Experience Services and Integrated Service Delivery on the account.
  • Prepare impactful presentations that advance our delivery model through thoughtful summaries, fact-based recommendations, and articulate desired outcomes.
  • Builds and Manages High Performing Teams
  • Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
  • Lead by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies.
  • Provides frequent coaching and feedback to elevate performance
  • Provide tactical operational facilities support, oversight and performance of key JLL 3rd party supplier partners and client strategic alliance partners.
  • Manage all Client regional workplace experiences and facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications.
  • Ensure all properties are operated and maintained in accordance with local, state and national requirements overlaid by those required by the client.
  • Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning.
  • Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery.
  • Accountable for the accuracy and timely updates to facilities services and account systems support tools, i.e. E1, Corrigo, LCAM tools, MS Teams, Share Point, Tracker, and all other reporting and data management systems for the account as required.
  • Support incident reporting status updates, as required, to the Account Leadership and RES Governance team and other key customer stakeholders and suppliers to ensure resources are available to minimize service outages.
  • Provide project facilities support and technical input for projects scope of work as required to ensure site infrastructure and operations needs are met.
  • Available 24/7/365 in support of the customer's business operations.
  • Provide input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
  • Ensure fixed, variable, and incentive compensation under the contract are achieved relative to established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments.
  • Review regional performance metrics (KPIs & MBOs) and compare against account-wide metrics through the use of analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.
  • Create and implement savings initiatives across the region


Desired experience and technical skills

Required
  • 8-10+ years' experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment.
  • Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field or experience with advanced knowledge of Workplace Experiences, Facilities Management industry best practices and tactical application.
  • Knowledge of commercial real estate, project management and real estate finance fundamentals.
  • Accomplished thought leader. Has a successful track record of delivering strategic operating plans through leading practices and rigorous performance standards.
  • Exemplary Client Relationship Management skills managing up & down within a high-performing JLL and Client organization.
  • Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams' potential.
  • Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
  • A credible, impactful communicator and operates with a "no surprise" approach. Prepares succinct and impactful communication updates for Senior Executives detailing visible activity within the Region
  • Strong analytical ability, judgment, problem-solving and crisis management skills with the ability to gather data, assess situations and quickly develop & execute solutions.
  • Excellent interpersonal and relationship building skills.
  • Must be technically proficient in basic computer applications, CMMS, Microsoft Office, Power Point, Visio and Microsoft Teams software.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Kansas City, MO, St. Louis, MO

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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