Territory Customer Performance Manager (Automotive Refinish)

Job #:

Location: Remote (Florida)

Industry: Paint Coatings (Automotive)

Salary: Depends upon Experience

Schedule: 1st Shift (Days)

Travel: Up to 75% (Company Car, Laptop and Mobile Phone are provided)

Education: Bachelor's Degree Preferred

Background: Must be able to pass a Background Check and Drug Test. Must have clean Driving Record

Important: Bi-Lingual in Spanish is a HUGE PLUS!!

Overview:

The Performance Manager maintains strong customer satisfaction and retention of Axalta's customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer's long-term success by ensuring that all elements of the agreement are delivered.

This is a remote based role in Florida and requires the ability to travel up to 75%.

Key Responsibilities:
• Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
• Provides high-level of dedicated customer support with frequent face-to-face visits.
• Performs shop audits to ensure that Axalta's equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP's) are in compliance.
• Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
• Manages budget for each center and ensures monthly costs are within allotted parameters.
• Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
• Identifies and advises on process improvements to alleviate roadblocks facing the customer
• Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
• Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers
• Involves local Axalta teams and engages the appropriate resources for additional support when necessary

Job Requirements:

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
• Minimum of 3-5 years of Automotive Refinish industry experience
• Bachelor's degree preferred but not required
• Strong knowledge of repair shop operations as well as distribution fundamentals
• Working knowledge of Axalta's core (APL) product lines
• Strong technical aptitude and problem solving
• Presents oneself in professional manner to all levels of the customer and internally
• Disciplined and able to perform effectively in unstructured and autonomous conditions
• Ability to embrace the culture of both the customer and Axalta
• Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
• Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations
• Must be willing and able to travel up to 75% of the time
• Valid Driver's License required

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you've encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [email protected].
4 - Sales Workers (EEO-1 Job Categories-United States of America)