UNCLASSIFIED JOB OPPORTUNITY

Open To: Members of the public who meet the minimum educational and experience requirements listed below.

Location: Connecticut Airport Authority, Bradley International Airport - Windsor Locks, CT.

Job Posting No.:

Hours: Full time, 40 hours per week. Work schedule may include nights, early mornings, weekends, and holidays, and work hours may vary as needed to meet operational requirements.

Salary Range: $85,183.00 - $106,479.00

Closing Date: September 16, 2026

SUMMARY: As a member of the Connecticut Airport Authority's Customer Experience and Terminal Services team, the Terminal Services Coordinator assists with the direction of terminal operations at Bradley International Airport. These activities include but are not limited to the inspection of the Airport terminal and property, monitoring passenger activity, and coordinating and organizing all functions and responsibilities associated with terminal operations. Works on an interdepartmental basis with managers and staff to assist in the achievement of established organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:
• Assists and coordinates the day-to-day terminal operational activities at Bradley International Airport.
• Perform inspections of business partner operations to ensure compliance (facility ADA) with contractual (pricing audits) and operational requirements.
• Assists with passenger flow and queue management associated with the security checkpoint operation.
• Develop and nurture positive working relationships across all business partners and maintain effective communication.
• Responsible for providing customer service excellence through daily operational monitoring and issue resolution.
• Coordinate and actively engage in customer-facing events.
• Assists with the coordination and responsibilities associated with the CAA's Title VI Program, ADA Program, and ACDBE Program.
• Assists with the coordination and responsibilities of the BDL Art and Music programs.
• Ensures preparedness of airport to respond to emergency situations.
• Assist in monitoring passenger activity, general appearance, cleanliness, and functionality of airport facilities.
• Prepare reports, spreadsheets and correspondence related to terminal operations and customer service.
• Recommend and undertake initiatives for operational and customer service improvements and efficiencies.
• Support and facilitate third party contractors and service providers.
• Performs related duties as may be required to successfully foster the activities of the CAA and to contribute to its overall success.

QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed are representative, but not necessarily all-inclusive of the knowledge, skills, and/or ability required:
• Considerable interpersonal skills and the ability to interact with and coordinate with airport partners including airlines, consultants and contractors, tenants, lessees, businesses, state, federal, regional and local official and other departments within the CAA.
• Knowledge of relevant State and Federal laws, statutes, and regulations.
• Considerable planning and project managements skills.
• Considerable knowledge of and ability to apply management principles and techniques.
• Excellent oral and written communication skills, able to work well with others.
• Ability to multi-task effectively and work in a fast-paced environment.
• Bilingual in English and Spanish preferred.
• Exceptional customer service skills.
• Ability to assume responsibilities in the absence of the department's Senior Manager.

An individual serving in this position must be able to successfully undergo a thorough background and security screening, including pre-employment drug testing, being fingerprinted, and to maintain required security clearance during the duration of employment.

EDUCATION/EXPERIENCE:
• Bachelor's degree from an accredited college or university in Aviation, Business, Hospitality, Transportation or related field preferred.
• Three (3) years of related work experience in an airport setting or similar environment having experience in airport operations, customer service, or airline operations required.
• Considerable knowledge of the practices and techniques used in passenger and airline facilitation, processing, and support systems, customer service, airport and airline operations, and irregular operations at an airport.
• Knowledge and experience in ADA, Title VI, and/or ACDBE program administration and compliance preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires frequent bending, twisting, stooping, lifting or turning.
• Walking the terminal and airport grounds for extended periods of time within a standard workday.
• Standing for sustained periods of time.
• Prolonged sitting and viewing a computer monitor.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
• Work schedule may include nights, early mornings, weekends, and holidays. Subject to emergency calls back to work 24/7/365. Work hours may vary as needed to meet operational requirements.
• Work is primarily performed in a climate-controlled airport environment but may occasionally require work subject to outside environmental conditions, including extreme hot and cold weather, noise, and physical hazards.

Application Instructions: Interested and qualified candidates who meet the above requirements should submit a CAA Employment Application, a letter of interest, and resume. This may be done by clicking on the below link. State of Connecticut employees will be asked to also submit the previous 2 service ratings and previous 12 months' attendance records should they be selected for interview.

Application packages must be received by the close of business on September 16, 2026 in order to be considered for this position.