Role Overview:The Telephony Product Owner is responsible for defining, owning, and delivering telephony and communication product capabilities, including voice platforms, contact center solutions, and unified communication systems. This role bridges business needs and technical execution, ensuring telephony solutions deliver maximum value to stakeholders.
Key Responsibilities:- Own and manage the product backlog for telephony and communication platforms (VoIP, PBX, Teams Calling, contact center solutions).
- Define product vision, roadmap, and priorities aligned with business objectives.
- Gather and translate business requirements into user stories and acceptance criteria.
- Collaborate with engineering, network, and operations teams to deliver scalable telephony solutions.
- Act as the primary liaison between stakeholders (business, IT, vendors, leadership).
- Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions.
- Prioritize features based on business value, customer impact, and technical feasibility.
- Ensure seamless integration with enterprise systems (CRM, ticketing tools, collaboration platforms).
- Participate in Agile ceremonies (Sprint Planning, Grooming, Reviews, Retrospectives).
- Monitor product performance and KPIs, ensuring continuous improvement.
- Manage vendor relationships and evaluate new telephony technologies.
Required Skills:- Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing).
- Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps).
- Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams).
- Strong understanding of telephony technologies including VoIP, SIP, PBX systems, Unified Communications (UCaaS), and Contact Center platforms (IVR, ACD, call routing).
- Experience with Agile/Scrum methodologies and tools (JIRA, Azure DevOps, etc.).
- Strong stakeholder management and communication skills.
- Ability to translate business needs into technical requirements.
- Familiarity with enterprise integrations and APIs.
Qualifications:- Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field.
- 7-12+ years of experience in telecom/IT, with at least 3+ years in a Product Owner or similar role.
- Certification in Scrum Product Owner (CSPO/PSPO) preferred.
Preferred Skills:- Experience with platforms such as Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone.
- Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS).
- Understanding of telecom compliance, security, and resiliency standards.
- Experience in digital transformation or modernization initiatives.
- Understanding of telecom compliance, security, and enterprise integrations/APIs.
