Advocate Health Care

Telephone Nurse Triage - Infectious Diseases

Advocate Health Care$73K — $110K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Graduation from an accredited School of Nursing with 2 years of acute care experience.
  • BSN preferred.
  • Preference for acute care experience within the last 10 years.
  • Experience in Telephone Triage and knowledge of Health Insurance concepts preferred.
  • Current RN license in the applicable state.
  • Basic Cardiac Life Support (BCLS) certification required.
  • Advanced certifications (ACLS, PALS, PEARS) may be required within one year in select areas.

Responsibilities

  • Provide patient/family-centered care, respecting cultural values and health goals.
  • Utilize telecommunication technologies to assess and direct patient care through critical reasoning and judgment.
  • Ensure proper scheduling and follow-up on test results, using active listening and approved protocols.
  • Adhere to the American Nurses Association Code of Ethics in patient care.
  • Engage in professional development and maintain competencies through lifelong learning.
  • Focus on patient safety by coordinating care and evaluating outcomes.
  • Adapt communication style to meet diverse patient needs.

Benefits

  • Paid Time Off programs
  • Health and welfare benefits including medical, dental, vision, life, and disability coverage
  • Flexible Spending Accounts for health care expenses
  • Family benefits like adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match
  • Educational Assistance Program
Full Job Description
Department:

11212 Wake Forest University Health Sciences - Infectious Diseases

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F 8A-5P

Pay Range:
$35.50 - $53.25

EDUCATION/EXPERIENCE:
  • Graduation from an accredited School of Nursing with two years of acute care experience required.
  • BSN preferred.
  • Prefer acute care experience within the last 10 years.
  • Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.


LICENSURE, CERTIFICATION, and/or REGISTRATION:
  • Current license as a Registered Nurse (RN) in the State of applicable state and
  • Basic Cardiac Life Support (BCLS) certification required.
  • Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.


ESSENTIAL FUNCTIONS:
  • Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
  • Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
  • Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
  • Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
  • Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
  • Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
  • Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
  • Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
  • Demonstrates exceptional assessment, critical thinking, and customer service skills.
  • Performs other related duties incidental to the work described herein.


SKILLS/QUALIFICATIONS:
  • Ability to assess nursing needs of acute and chronically ill patients through technology methods
  • Ability to seek out resources independently and work collaboratively
  • Ability to establish and maintain effective working relationships
  • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
  • Ability to teach patients and families in accordance with the nursing plan of care Ability to use the computer and learn new software programs
  • Ability to document and communicate pertinent information using computer and/or paper documentation tools


Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance


Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program


Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health Care

Advocate Health Care is a not-for-profit, faith-based health system providing comprehensive health care services to the people of Illinois. The organization is the largest fully integrated health care delivery system in Illinois, with more than 500 sites of care and 12 hospitals, including two of the nation’s 100 Top Hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health and hospice companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $1.6 billion in charitable care and services to communities across Chicagoland and Central Illinois in 2019.
Learn more about Advocate Health Care
Size
75,000 employees
Industry
Founded
1976

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