Starkey

TeleHear Provider - Remote (10:30 am - 7 pm CST)

Starkey$70K — $94K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Audiology Degree (Master's OR Au.D.)
  • 3 years of retail dispensing experience
  • Working knowledge of tele-hear market and business practices
  • Expert proficiency in MS Office and Starkey programming software
  • Strong problem-solving, analytical, communication, and interpersonal skills

Responsibilities

  • Counsel patients and assist local providers in the sales process
  • Troubleshoot technical issues in remote sales
  • Provide on-demand or appointment-based diagnostic and troubleshooting support
  • Recommend and monitor patient outcomes using counseling tools
  • Support local staff training on tele-hear programs

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Health savings account with employer contribution
  • Flexible spending accounts for medical and dependent care
  • Paid employee assistance program
  • Generous Paid Time Off
  • Bonus eligibility based on performance
Full Job Description
We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele-hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include being able to both test a patient remotely and take them through the sales and selection of a hearing aid, troubleshoot technical issues, and support other area offices when an Audiologist or provider is needed.

Schedule: 10:30 am - 7:00 pm CST (M-F)

You Will

  • Counsel patient and assist local provider in the sales process
  • Be able to troubleshoot technical and tactical problems with a remote sales process
  • Provide diagnostic, sales verification or troubleshooting support remotely as needed: on demand or by appointment
  • Recommend, monitor and advise patient on the use and outcome of counseling tools


You Will Need

  • Audiology Degree (Master's OR Au.D.)
  • 3 years of retail dispensing
  • Working knowledge of market and business practices, especially tele-hear
  • Expert knowledge of software systems including MS Office and Starkey programming software
  • Good problem solving, analytical abilities, communication, organizational and interpersonal skills required


We are Proud to Offer

  • Competitive medical, dental and vision benefits
  • 401(k) retirement plan with company match
  • Health savings account with a company contribution
  • Flexible spending accounts (medical and dependent care)
  • Paid employee assistance program
  • Paid Time Off
  • And More!


Salary and Other Compensation

The annual rate for this position is between $70,070.00 - $94,500.00 / yr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits:

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

#LI-CS1

#Audibel

About Starkey

Starkey is a privately held hearing aid manufacturer based in Eden Prairie, Minnesota. The company was founded in 1967 by William F. Austin, and has since grown to become one of the largest hearing aid manufacturers in the world. Starkey offers a wide range of hearing aids and accessories, including custom-fit and behind-the-ear models. The company is known for its innovative technology, including its Livio AI hearing aid, which uses artificial intelligence to enhance the listening experience. Starkey is also committed to philanthropy, and has donated millions of dollars worth of hearing aids to people in need around the world.
Learn more about Starkey
Size
5,000 employees
Industry
Founded
1967

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