Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Network and Telecommunications

Job Qualifications:

Skills:
Communication, Group Problem Solving, Telecommunications
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Enterprise Management Center / Global Enterprise Management (EMC/GEM)

IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems

Transform technology into opportunity as a Telecommunications Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Telecommunications Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Technician III joining our team to provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems. Specifically, ISP provided and GW GES tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required. The IFSD also coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity. In addition, IFSD personnel perform router and switch updates in support of security actions.

HOW A TELECOMMUNICATIONS TECHNICIAN III WILL MAKE AN IMPACT
• Performs installation, maintenance and repair of telecommunications systems.
• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
• Coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity
• IFSD personnel perform router and switch updates in support of security actions.

WHAT YOU'LL NEED TO SUCCEED:
• Education: Associates of Arts/Associates of Science
• Required Technical Skills: Security+ (IAT Level 2) or higher
• Security Clearance Level: Active TS/SCI w/poly
• Required Skills and Abilities: communication, problem solving, etc.
• Location: On-site
• US Citizenship Required
• Shift: Sun - Thurs 2pm-10pm EST or Mon - Fri 2pm-10pm EST

GDIT IS YOUR PLACE
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD

The likely hourly rate for this position is between $35.56 - $47.15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.