SummaryThis position serves as the Telecommunications Specialist Team Lead (TL) with full responsibility for distributing and balancing the workload among employees to ensure work assignments are carried out appropriately.
DutiesHelp
Performs multiple, varying, and complex assignments under minimal direction of a manager. As the team lead, ensures the work of the assigned team is carried out by performing a range of coordinating and supportive duties and responsibilities. Identifies, distributes and balance workload amongst the team. Maintains technical/program knowledge related to the integration and operation of telecommunication services provided by the telecommunications vendor.
Reviews status and progress of work and makes adjustments as needed. Instructs employees in specific tasks and techniques as necessary. Reports on progress, accomplishments, and challenges. Obtains assistance from supervisor on problems that arise or issues requiring decisions.
Applies experience and comprehensive technical knowledge, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved technical processes or systems. Develops, reviews, and improves processes associated with the day-to-day operations and transition of NAS telecommunication services. Collaborates with vendor to obtain technical specifications for available hardware, software, or services and to develop NAS telecommunications upgrade schedules and coordinates schedule changes with the field organizations.
Performs extensive research and analysis of performance trends and data to integrate new systems design. Works with the telecommunications vendor to develop action plans to improve the performance of services that do not meet Service Level Agreements.
Assesses the functional status of NAS telecommunication services and analyzes services performance metrics. Has knowledge of and understands the business relationships and technical requirements of the NAS to ensure all services are maintained and available for the user. Reviews NAS telecommunications service outage reports for accuracy of reporting and content, and correlates outages to NAS service interruptions.
Services as a principal technical specialist for the development and management of workable solutions when situations adversely affect the operation of NAS telecommunication services. Defines, organizes, and assigns resources to accomplish organizational objectives. Allocates resources to accomplish large work activities within established schedules. Communicates to the team the assignment, projects or problems to be solved. Monitor and report on the progress of work, and ensure the work meets manager's instructions on work priorities, methods, deadlines and quality.
Develops plans, techniques, and policies to address current or anticipated telecommunications problems and issues. Works with management to solve problem. Provides guidance to lower-level staff on how to solve difficult operational issues. Resolves most technical problems without managerial intervention, but works jointly with management to resolve unique issues. Considers the objective of the major subdivision and LOB/Staff office when developing, integrating, and implementing solution to diverse, complex problems. Develops new and innovative solutions to resolve operational problems with a national or international implications.
Contacts are internal and external. Often represent the FAA as a senior technical point of contact. Develops briefing papers for FAA senior-level executives and external organizations on significant interruptions or events. Plays a lead role in drafting, reviewing, and editing reports or contractual documents for final approval prior to external distribution. Presents briefings to obtain consensus/approval on policies. Coordinates significant technical matters with representatives of external organizations.
RequirementsHelp
Conditions of employment- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents).
- Designated or Random Drug Testing required.
QualificationsTo view the complete qualification standard, applicants should reference - U.S. OPM Individual Occupational Requirements for Telecommunications Series, 0391 Individual Occupational Requirements:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/telecommunications-series-0391/
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS -13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized experience is: Experience analyzing and developing telecommunications services performance data and metrics.
All qualification requirements must be met by the closing date of this vacancy announcement.
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Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional informationWe may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee.
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Interviews: Interviews will be conducted IAW PASS-ATO Collective Bargaining Unit Agreement.
Links to Important Information: Locality Pay, COLA
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BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
