Job Title: Telecommunications Manager 2
Job Location: Austin, TXI. DESCRIPTION OF SERVICESThe Company requires the services of 1 Telecommunications Manager 2, hereafter referred to as Candidate(s), who meets the general qualifications of Telecommunications Manager 2, Networking/Telecommunications and the specifications outlined in this document.
All work products resulting from the project shall be considered "works made for hire" and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by law.
- Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including:
- SD-WAN implementation and optimization
- Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
- Security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain documentation of network architecture, processes, and operational procedures
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
II. CANDIDATE SKILLS AND QUALIFICATIONSMinimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
- 7 Required Minimum of seven (7) years' experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
- 7 Preferred Minimum of seven (7) years' of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
- 5 Preferred Minimum of five (5) years' experience managing a networking team in a highly complex environment.
- 5 Preferred Experienced with implementation and support of 24x7x365 network, voice, and video environment.
