Inova Health Systems

Telecommunications Engineer Lead

Inova Health Systems • $100K — $130K *
Falls Church, VA 22042In-Person
Telecommunications & Hardware
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 4 years of related professional experience
  • 10 years of progressive experience in telecommunications or contact center platforms
  • 2 relevant certifications (e.g. CCENT, CCNP, ACSS, ACIS, or equivalent)
  • Proven leadership experience managing teams in a technical environment
  • Strong understanding of telecommunications architecture and security standards.

Responsibilities

  • Oversee team performance and address challenges to meet key deliverables.
  • Design, implement, and support telecommunication solutions meeting operational needs.
  • Ensure compliance with architectural standards and industry best practices.
  • Mentor telecommunications engineers, offering technical guidance and support.
  • Conduct training activities to enhance skill development and solution quality.
  • Promote a collaborative culture focused on service excellence and accountability.
  • Monitor service performance metrics and resolve complex technical issues.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Retirement plan with company match on contributions
  • Tuition assistance up to $5,250 and student loan support up to $10,000
  • Mental health support with 25 free therapy sessions per year
  • Paid time off and parental leave for work/life balance.
Full Job Description
Job Description

Inova Health is looking for a dedicated Telecommunications Engineer Lead to join the team. This role will be full-time working day-shift Monday - Friday. Hybrid, on-site monthly depending on projects.

Featured Benefits:
  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offeringpaid time off, paid parental leave.

Telecommunications Engineer Lead Job Responsibilities:
  • Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
  • Oversees the design, implementation, and support of telecommunications and contact center software solutions to meet business, operational, and customer experience requirements.
  • Ensures solutions align with architectural standards, security requirements, and industry best practices.
  • Mentors and provides technical guidance to telecommunications and contact center engineers, architects, and project managers.
  • Conducts technical reviews and supports training activities to promote skill development and solution quality.
  • Promotes a collaborative team culture focused on accountability, service excellence, and continuous improvement.
  • Establishes and supports standardized configurations, processes, and solution patterns for telecommunications and contact center platforms.
  • Identifies and implements optimization opportunities to improve system performance, scalability, reliability, and user experience.
  • Develops, maintains, and enforces standard operating procedures and technical documentation.
  • Ensures seamless integration of telecommunications and contact center platforms with enterprise systems and applications.
  • Monitors service performance metrics, key performance indicators, and operational health dashboards.
  • Leads troubleshooting and resolution of complex technical issues impacting platform performance or service delivery.
  • Oversees escalation management for high-impact or complex service issues affecting customers or patients.
  • Analyzes performance data and customer feedback to identify trends and drive service and platform improvements.
  • Ensures compliance with organizational policies, regulatory requirements, data privacy standards, and quality assurance practices.


Minimum Requirements:
  • Education: Bachelor's degree; OR 4 years relevant professional experience in addition to the minimum experience required
  • Experience: 10 years of progressive experience supporting telecommunications and/or contact center platforms.
  • Certifications: 2 certifications - CCENT, CCNP, ACSS, ACIS, Nortel, Avaya ACSS or equivalent Upon Start


About Inova Health Systems

Inova Health Systems is a non-profit healthcare organization that provides medical services to patients in Virginia and the Washington, D.C. metropolitan area. The organization was founded in 1956 and is headquartered in Falls Church, Virginia. Inova Health Systems operates several hospitals and medical centers, as well as a network of primary care and specialty clinics. The organization is committed to providing high-quality, patient-centered care and is recognized for its expertise in areas such as cancer care, heart and vascular care, and women's health.
Learn more about Inova Health Systems
Size
18,000 employees
Industry
Healthcare
* Ladders Estimates

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