JP Morgan Chase & Co.

Technology Support Lead

JP Morgan Chase & Co.$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in IT services troubleshooting and maintenance
  • Experience managing applications/infrastructure in large-scale technology environments
  • Proficiency in observability and monitoring tools for large-scale applications
  • Experienced in incident management and root cause analysis
  • Collaborative approach with diverse teams and stakeholders
  • Hands-on skills in scripting/programming and debugging
  • Familiarity with cloud environments (public/private) and Kubernetes
  • Strong grasp of infrastructure cost management

Responsibilities

  • Provide end-to-end service delivery for business operations
  • Maintain day-to-day operational stability and availability of systems
  • Implement policies to ensure operational reliability
  • Analyze and solve complex incidents and trends in technology systems
  • Design automation tools to streamline application support
  • Monitor production environments and address anomalies
  • Communicate issues and solutions effectively to stakeholders
  • Lead incident and change management processes

Benefits

  • Access to continuous improvement training programs
  • Opportunities for collaboration with cross-functional teams
  • Engagement in innovative technology solutions
  • Involvement in shaping operational success
  • Potential for professional development in large-scale technology environments
Full Job Description
JOB DESCRIPTION

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support lead in Corporate Technology, you will ensure the operational stability, availability, infrastructure mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Critical thinking while overseeing day-to-day maintenance of the firm9s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm9s systems to ensure operational stability and availability
  • Execute policies and procedures that ensure operational stability and availability
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
  • Design system automation, build helpers and tools to reduce the human toil of application support
  • Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 8+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services.
  • Incident management 6 experienced in production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
  • Role implies collaboration with all levels of seniority including the developers, business users and global production management teams.
  • Hands on experience on scripting language, any programming language and debugging for production issue and system automations.
  • Hands on experience with private/public cloud, Kubernetes or equivalent.
  • Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.
  • Experience with ServiceNow platforms

Preferred qualifications, capabilities, and skills

  • Understanding of software life cycle development
  • Knowledge of document management system

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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