JP Morgan Chase & Co.

Technology Support III

JP Morgan Chase & Co.$75K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in a Service Desk or Technical Support role
  • Experience troubleshooting macOS in a corporate setting
  • Admin experience with Atlassian Cloud, Google Workspace, and Entra ID
  • Understanding of Data Loss Prevention (DLP) and web filtering concepts
  • Strong communication skills for conveying technical ideas to non-tech users
  • Positive attitude and eagerness to learn new tech and automate tasks

Responsibilities

  • Diagnose and resolve macOS hardware/software issues as first contact
  • Assist with deploying, setting up, and troubleshooting Apple devices using Jamf Pro
  • Maintain accurate inventory of assets and peripherals
  • Support daily maintenance of Atlassian Cloud, specifically Jira/Confluence
  • Execute onboarding, offboarding, password resets, and MFA troubleshooting in Entra ID and Google Workspace
  • Monitor and troubleshoot security tools like Netskope and Crowdstrike
  • Ensure compliance of all end-user devices with security policies
  • Identify and report potential security incidents under the Lead's guidance
  • Provide high-quality customer service with clear ticket communication
  • Manage support queue effectively, prioritizing urgent issues
  • Create and maintain technical documentation and user guides in Confluence

Benefits

  • Opportunities for ongoing training and professional development
  • Access to the latest technology and tools for your work
  • A collaborative work environment that values teamwork
  • Support for work-life balance with flexible working hours
  • Health and wellness initiatives to encourage employee well-being
Full Job Description
JOB DESCRIPTION

Job responsibilities:

  • Diagnose and resolve macOS hardware and software issues as the primary point of contact.
  • Assist with the deployment, setup, and troubleshooting of Apple devices using Jamf Pro.
  • Maintain an accurate inventory of assets and peripherals.
  • Support the day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence).
  • Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace.
  • Monitor and troubleshoot security tools, including Netskope and Crowdstrike.
  • Ensure all end-user devices remain compliant with organizational security policies.
  • Assist the Lead in identifying and reporting potential security incidents or vulnerabilities.
  • Provide high-quality, "white-glove" customer service and clear communication on ticket status.
  • Manage the support queue effectively, prioritizing urgent issues.
  • Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence.

 

Required qualifications, capabilities and skills

  • 3+ years in a Service Desk or Technical Support role.
  • Proven experience troubleshooting macOS in a corporate environment.
  • Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID.
  • A foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.
  • Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • A "can-do" attitude with a strong desire to learn new technologies and automate repetitive tasks.

 

Preferred qualifications, capabilities and skills

  • Exposure to or interest in learning PowerShell or Bash to assist with automation

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

Similar Jobs

More Jobs at JP Morgan Chase & Co.

More Information Technology Jobs

Find similar Technology Support III jobs: