Sr Corporate Systems Engineer, Collaboration PlatformsDepartment: Corporate Systems
Reports To: IT Operations Manager, Corporate Systems
Location: NYC Global HQ
OverviewReporting to the IT Operations Manager, located in New York, the Corporate Systems IT Specialist is a NYC-based role responsible for providing advanced (Tier 3) technical support to DoubleVerify's global workforce and serving as the highest point of escalation for the remote IT support team. This role requires deep hands-on expertise in Google Workspace, Slack, macOS, Windows, and conference room/AV technology.
A successful candidate will be highly technical, resourceful, and service-oriented - comfortable working directly with end-users, mentoring remote support staff, and maintaining the technology environment at our NYC Global HQ. This role is critical to ensuring a seamless end-user experience and operational continuity across IT services.
Key Responsibilities- Own administration and governance of Google Workspace - user and group lifecycle, Drive and shared-drive permissions, security and compliance settings, third-party integrations, and advanced end-user issue resolution.
- Own administration and governance of the core collaboration platforms - Google Workspace and Slack - user and group lifecycle, Drive and shared-drive permissions, channel governance, security and compliance settings, third-party integrations, guest access, and advanced platform-level issue resolution.
- Administer and govern the broader collaboration application stack - including Monday.com, Notion, and similar productivity and collaboration tools - managing workspace configuration, access, integrations, and platform-level support.
- Provide direct, white-glove technical support to C-level executives and leadership - ensuring rapid, discreet, and reliable resolution of their technology needs across devices, collaboration tools, and conferencing.
- Manage incoming demand in the ticketing system - triaging, prioritizing, and load-balancing the Corporate Systems queue; driving tickets to resolution within SLA; and surfacing recurring issues for permanent fixes.
- Build and maintain the department knowledge base - authoring and curating SOPs, troubleshooting guides, and self-service documentation to deflect tickets and standardize resolutions.
- Mentor and provide technical guidance to the remote IT support team - upskilling staff, raising the team's first-touch resolution rate, and reducing escalation volume over time.
- Support conference room AV and collaboration technology at the NYC HQ as needed, partnering with regional teams on standards and escalations.
Qualifications- Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent hands-on experience.
- 5+ years of IT support experience in a corporate environment, with demonstrated Tier 2/3 troubleshooting capability.
- Extensive knowledge of Google Workspace administration - must.
- Extensive knowledge of Slack administration - must.
- Strong experience supporting and troubleshooting macOS and Windows OS - must.
- Hands-on experience managing conference room AV systems and collaboration technology - must.
- Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) - must.
- Experience with Okta, JAMF, and/or Workspace ONE - advantage.
- Experience with IT onboarding processes and hardware logistics - advantage.
- Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) - advantage
- Strong communication and interpersonal skills, with the ability to mentor and guide remote team members.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Self-motivated individual with a proactive, service-first mindset.
Travel Requirement- This role may require occasional travel to regional U.S. offices to support IT-related matters.
- Annual travel to other DoubleVerify offices for strategic team meetings.
The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between $94,000- $160,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!
