JP Morgan Chase & Co.

Technology Support III- Front Office Application Support

JP Morgan Chase & Co.$90K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in troubleshooting IT services
  • Strong problem solving and analytical skills
  • Experience using AI capabilities in production support roles
  • Ability to validate AI incident recommendations according to security protocols
  • Proficiency in Python and automation scripting
  • Excellent verbal and written communication skills

Responsibilities

  • Provide trade floor support for FX and Commodities traders
  • Leverage AI tools for faster incident triage and trend analysis
  • Implement AI-assisted practices for incident and problem management
  • Troubleshoot complex trading application issues
  • Develop monitoring tools and automation solutions
  • Lead projects for new business onboarding and infrastructure upgrades

Benefits

  • Access to enterprise-authorized AI technologies
  • Opportunities for impactful project involvement
  • Growth in maintaining high-availability systems
  • Exposure to high-stakes trading environments
  • Collaboration with experienced professionals in finance and technology
Full Job Description
JOB DESCRIPTION

Summary

As an Application Support specialist in J.P. Morgan Chase Commercial & Investment Bank (CIB), you will use both creative and critical thinking skills as well as problem solving skills to maintain and continuously improve our global application systems. You would support application systems that are crucial to the daily operations of the firm. You will also your technical skills (mostly Python, Copilot and DevOps) to deep dive into front office flow related application issues and build/enhance software solution to improve the support experience for our business users.

Job Responsibilities

  • Provides trade floor support to the FX and Commodities front office traders and middle office operations
  • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
  • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
  • Troubleshoots complex business and infrastructure related issues with the in-house trading applications in order to ensure continuity of the business and minimum downtime of the systems
  • Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work
  • Drives projects related to new business onboarding, infrastructure upgrades and resiliency management

Required Qualifications, Capabilities and Skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
  • Experience with one or more general purpose programming languages (Python) and automation scripting
  • Very good communications skills, both verbal and written

Preferred Qualifications, Capabilities and Skills

  • Good domain knowledge of the front and/or middle office business (FX, Commodities, Rates or Credit)

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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